Morton Lane
Stevensville,MI
Summary
Dynamic General Manager with expertise in operations management, safety compliance, and team leadership. Proven ability to enhance performance and foster a positive work environment while ensuring efficient service delivery.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
General Manager
Collisionright
Portage, MI
11.2024 - 10.2025
- Managed daily operations to ensure efficient service delivery.
- Oversaw team scheduling and resource allocation for optimal performance.
- Implemented safety protocols to maintain a secure work environment.
- Trained staff on company policies and customer service standards.
- Developed relationships with vendors to streamline procurement processes.
- Conducted regular team meetings to promote communication and collaboration.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
General Manager
Caliber Collision
Portage, MI
03.2022 - 11.2024
- Managed daily operations to ensure efficient service delivery.
- Oversaw team scheduling and resource allocation for optimal performance.
- Implemented safety protocols to maintain a secure work environment.
Auto Body Technician
Gerber collision
Laporte, IN
10.2019 - 03.2022
- Repaired vehicle body parts using hand tools and advanced equipment.
- Inspected damaged vehicles to determine repair needs and processes.
- Applied paint and finish to restored surfaces for a seamless appearance.
- Utilized diagnostic equipment to assess structural integrity of vehicles.
- Trained junior technicians on best practices and repair techniques regularly.
- Disassembled and reassembled vehicle components as necessary during repairs.
- Replaced damaged body panels with new or recycled OEM parts.
- Sanded, refinished and painted car bodies to improve appearance and overall value.
Owner operator
Morts auto body
Benton Harbor, Michigan
10.2005 - 10.2020
- Managed daily operations of auto body repair services.
- Oversaw staff training on repair techniques and customer service.
- Ensured compliance with safety standards in the workshop environment.
Education
Auto Body
Wyoming Tech
Laramie, WY 09.1986 - 05.1987
Cobra Huey Helicopter
United States Marine Corp
09.1982 - 09.1983
Skills
- Operations management
- Budgeting
- Resource allocation
- Safety compliance
- Team leadership
- Staff training
- Problem solving
- Conflict resolution
- Performance improvement
Certification
I car ateg Michigan state license
References
References available upon request.
Timeline
General Manager
Collisionright
11.2024 - 10.2025
General Manager
Caliber Collision
03.2022 - 11.2024
Auto Body Technician
Gerber collision
10.2019 - 03.2022
Owner operator
Morts auto body
10.2005 - 10.2020
Auto Body
Wyoming Tech
09.1986 - 05.1987
Cobra Huey Helicopter
United States Marine Corp
09.1982 - 09.1983