Morwenna Zarba
Danbury / Providence,CT / RI
Summary
Highly personable and skilled in customer service. Experienced in hostess roles, providing exceptional customer service and fostering welcoming environments. Demonstrates strong interpersonal skills with ability to build rapport with guests, while effectively managing reservations and seating arrangements. Displays strong organizational abilities along with proficiency in handling high-pressure situations. Proven impact on enhancing guest satisfaction levels in previous roles.
Overview
1
1
year of professional experience
Work History
HOSTESS
Sarto Restaurant
Providence, USA
09.2025 - Current
- Managed reservations using Open Table, handled incoming calls, and coordinated seating for walk-in guests to optimize guest flow.
- Created inviting ambiance in dining area to enhance guest experience.
- Bussed tables and ran food to ensure timely service while overseeing expo station for operational efficiency.
BANQUET SERVER
Amber Room Colonnade
Danbury, USA
07.2025 - Current
- Bussed tables, served guests, cleared spaces, set up events, and broke down after gatherings to ensure smooth operations.
- Applied front and back of house skills to facilitate daily operations and enhance guest experience.
HOSTESS
Zen Asian Kitchen
Danbury, USA
08.2024 - Current
- Welcomed and seated customers, enhancing their dining experience.
- Coordinated reservations, resolving customer inquiries and issues effectively.
- Trained new hosts on restaurant procedures, ensuring smooth onboarding.
Education
Bachelor of Science - Sports, Entertainment, And Event Management
Johnson & Wales University
Providence, RI05-2029
High School -
Danbury High School
Danbury, CT06-2025
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Item promotion
- Strong interpersonal skills
- Attention to detail
- Event setup and teardown
Extracurricular Activities
High School: Golf - Captain, 9, 11, 12; Field Hockey - Captain, 9, 10, 11, 12; DECA - VP of Community Engagement, 11, 12; Class Act Captains Council, 12; Peer Leadership, 12; Honor Roll, 9, 10, 11, 12
University: Sports and Venue Management Club - Director of Outreach, Live Events Association
Volunteer Experience
- Water Fire - Teacher Appreciation and Gloria Gemma Taste of Hope, Providence, RI, 09/25 and 10/25, Crowd control, time-efficient setup and break down, enthusiastically interacted with guests and ensured comfort and enjoyment.
- Project Goal High School Scouting Tournament, Providence, RI, 11/18/25, Assisted with setup, assisted players, passed around rosters to coaches, and completed tasks in a timely manner.
- Friends Way Charity Gala, Lincoln, RI, 9/19/25, Event setup and breakdown. Took on a creative role crafting centerpieces, lighting and sound system setup, carried and moved heavy equipment, exhibited problem-solving and close attention to detail.
Timeline
HOSTESS
Sarto Restaurant
09.2025 - Current
BANQUET SERVER
Amber Room Colonnade
07.2025 - Current
HOSTESS
Zen Asian Kitchen
08.2024 - Current
Bachelor of Science - Sports, Entertainment, And Event Management
Johnson & Wales University
High School -
Danbury High School