Moses Herrera
Revere,MA
Summary
Dynamic Pharmacy Technician with national certification from CVS Pharmacy, skilled in medication dispensing and drug safety. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Committed to accuracy and efficiency, streamlining prescription processing while ensuring compliance with pharmacy laws and regulations.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
09.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Streamlined prescription processing with accurate data entry and verification of patient and information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Administered vaccines to patients following established protocols.
- Secured national certification status.
Customer Service Cashier
Townline Luxury Lanes
07.2023 - Current
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
Coaching Staff Member
Everett Soccer Club
08.2022 - 09.2025
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Promoted a safe playing environment by enforcing proper technique usage during practices and games, preventing injuries among athletes.
- Implemented conditioning programs to increase athlete stamina, strength, and agility.
- Enhanced team performance by developing and implementing comprehensive coaching strategies.
- Improved player skillsets through tailored individual training sessions and targeted feedback.
Server
Boston Sail Loft
06.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Food Runner
Boston Sail Loft
06.2021 - 09.2021
- I’m Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Education
High School Diploma -
Buckingham Browne And Nichols
Cambridge, MASkills
- Medication dispensing
- Prescription filling
- Drug safety
- Answering customer questions
- Insurance billing
- Insurance verification
- Drug inventory management
- Pharmacy law compliance
- Processing payments
- FDA drug safety guidelines
- Pharmaceutical calculations
- Dosage form preparation
- Interpreting and processing medication orders
- HIPAA
- Medication labels
- Problem-solving skills
- Drug utilization review
- Confidentiality and HIPAA
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Pharmacy Technician
CVS Pharmacy
09.2023 - Current
Customer Service Cashier
Townline Luxury Lanes
07.2023 - Current
Coaching Staff Member
Everett Soccer Club
08.2022 - 09.2025
Server
Boston Sail Loft
06.2022 - 09.2023
Food Runner
Boston Sail Loft
06.2021 - 09.2021
High School Diploma -
Buckingham Browne And Nichols