Moses Mack
Fitchburg
Summary
Dynamic leader with a proven track record at DaVita, excelling in strategic planning and operations management. Enhanced team performance through effective staff development and conflict resolution, driving operational excellence. Recognized for implementing innovative solutions that improved efficiency and customer satisfaction, while fostering a culture of continuous improvement and collaboration.
Overview
45
45
years of professional experience
Work History
Director of Biomed Operations
Renalliance Group
01.2024 - 01.2025
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Biomed Operational Manager
DaVita
06.1994 - 01.2024
- Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Led cross-functional teams in the successful implementation of new systems and procedures.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
- Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Improved team productivity through effective communication, training, and performance evaluations.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
- Conducted regular risk assessments to proactively identify potential issues affecting operations or financial stability.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
ARMY MEDIC
US Army
01.1980 - 06.1994
- Collaborated with other healthcare professionals to provide quality patient care.
- Reduced patient wait times for critical procedures by optimizing scheduling and resource allocation.
- Improved community health awareness by organizing and participating in public health campaigns.
- Facilitated supportive environment for patients and their families, offering emotional support and health education.
- Participated in disaster relief efforts as part of a specialized medic team, providing essential assistance during emergencies.
- Improved patient care by conducting thorough medical assessments and developing comprehensive treatment plans.
- Conducted comprehensive diagnostic tests to accurately identify patient health issues, improving treatment precision.
- Improved healthcare delivery by staying abreast of advancements in medical research and incorporating them into practice.
- Optimized emergency response times by coordinating with healthcare professionals and support staff.
- Continuously updated personal skills set through professional development courses and training seminars related to emerging trends in medicine.
- Enhanced emergency response capabilities by maintaining up-to-date knowledge of medical procedures and protocols for various situations.
- Improved patient safety by strictly adhering to hygiene and sterilization protocols.
- Boosted team efficiency by leading training sessions on latest medical procedures and technologies.
- Mentored junior staff members, sharing expertise in best practices for patient care and emergency response techniques.
- Took patient health histories and asked questions to determine cause of illness or injury.
- Monitored patients' vital signs to assess condition and identify necessary medical interventions.
- Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Communicated patient information and updates to hospital staff for smooth transition.
- Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
- Placed patients on backboards or stretchers to safely load into ambulance.
- Used defibrillators and oxygen tanks during patient care and transport, increasing chances of survival.
- Responded to emergency calls to provide immediate and life-saving medical care.
- Administered first-aid treatment to reduce pain and minimize risk of complications.
Education
GED -
US ARMY GED
Queens Village, NYSkills
- Strategic planning
- Operations management
- Staff development
- Staff management
- Team management
- Employee development
- Partnerships and alliances
- Project management
- Problem-solving
- Contract and vendor management
- Team building
- Verbal and written communication
- Legal and regulatory compliance
- Issues resolution
- Multitasking and organization
Timeline
Director of Biomed Operations
Renalliance Group
01.2024 - 01.2025
Biomed Operational Manager
DaVita
06.1994 - 01.2024
ARMY MEDIC
US Army
01.1980 - 06.1994
GED -
US ARMY GED