Moses Mang
Summary
Detail-oriented Quality Assurance Specialist experienced in interpreting and implementing quality assurance standards while addressing customer complaints and non-conformance issues. Achieved improved business processes through strong problem-solving abilities, data analysis, and project management skills. Focused on enhancing operational efficiency and delivering impactful results in dynamic environments.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Men’s Hair Specialist
Moses Mang
Indianapolis
01.2023 - 06.2025
- Assisted in developing customer satisfaction strategies, contributing to improved client retention.
- Provided technical support for customers in resolving complex issues.
- Researched industry best practices, implementing insights to enhance operational efficiency.
- Analyzed data to identify trends, recommending process improvements that supported operational goals.
- Participated in ongoing training and compliance activities.
Sushi Chef
Umi Grill Sushi
Terre Haute
10.2020 - 06.2021
- Prepared sushi dishes following traditional techniques and restaurant recipes.
- Coordinated with kitchen staff for timely food service during peak hours to enhance customer satisfaction.
- Ensured cleanliness and organization of sushi preparation area to facilitate efficient workflow.
- Monitored food safety procedures to uphold health regulations and maintain high standards.
Education
Bachelor of Aviation - Aviation Management
Indiana State University
Terre Haute, IN 08.2019 - 05.2021
Skills
- Hair styling techniques
- Customer relationship management
- Customer support
- Trend identification
- Operational efficiency
- Complex problem solving
- Effective communication
- Team collaboration
- Strategy development
- Attention to detail
Languages
Spanish
Limited
Burmese
Professional
Hakha Chin
Native/ Bilingual
Certification
- License on How To Stop A Bleeding
Accomplishments
- National Honors Society
- Top 10% of my graduating High School class out of 600+
Affiliations
- 4 years of Varsity Tennis
- Pickle ball as a main hobby
- Working out at the gym
Timeline
Men’s Hair Specialist
Moses Mang
01.2023 - 06.2025
Sushi Chef
Umi Grill Sushi
10.2020 - 06.2021
Bachelor of Aviation - Aviation Management
Indiana State University
08.2019 - 05.2021