Overview
Work History
Education
Skills
Timeline
Generic

Moses Mbugua

Vancouver,WA

Overview

9
9
years of professional experience

Work History

Director of Administration

LIFEWORKS
11.2020 - 12.2022
  • Spearheaded internal communication initiatives to foster timely order completion and deadline management.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Identified and resolved operations challenges to promote alignment with business strategy.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Headed accounting and IT departments.
  • Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
  • Evaluated organizational performance by gathering, analyzing and interpreting data and metrics.

RESPITE SUPPORT PROFESSIONAL

LIFEWORKS
06.2018 - 11.2019
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Completed regular check-ins and progress report for each client.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

CAREGIVER

ANGEL BROOK AFH LLC
01.2015 - 05.2017
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recorded status and duties completed in logbooks for management.

RESIDENT MANAGER

AN AMAZING HEART AFH LLC
01.2023 - Current

* Provide care in adult family home setting with 5 residents

* Communicate with the provider and the medical team in regard to heir health needs.

*Budget for needs of home.

* Staff the program and ensure there is enough coverage

* Train staff on orientation and safety

* Perform fire Drills

  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Monitored direct care activities for optimal patient protections and infection control standards.
  • Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.

Education

MBA - Finance

Wilmington University
New Castle, DE
04.2014

MBA - HEALTHCARE ADMINISTRATION

Wilmington University
New Castle, DE
04.2010

Bachelor of Science - Information Resources Management

Wilmington University
New Castle, DE
05.2006

Associate of Science - COMPUTER SCIENCE

Delaware County Community College
Media, PA
05.2003

Skills

  • Executive Leadership
  • Provider Enrollment
  • Orientation and Training
  • Business Process Improvement
  • Workflow Planning
  • Business Development and Planning
  • Business Administration
  • Company Representation
  • Data Analysis
  • Personnel Needs Assessments
  • Regulatory Compliance
  • Continuous Quality Improvement (CQI)
  • Budgeting
  • Data Communications
  • Financing Oversight

Timeline

RESIDENT MANAGER

AN AMAZING HEART AFH LLC
01.2023 - Current

Director of Administration

LIFEWORKS
11.2020 - 12.2022

RESPITE SUPPORT PROFESSIONAL

LIFEWORKS
06.2018 - 11.2019

CAREGIVER

ANGEL BROOK AFH LLC
01.2015 - 05.2017

MBA - Finance

Wilmington University

MBA - HEALTHCARE ADMINISTRATION

Wilmington University

Bachelor of Science - Information Resources Management

Wilmington University

Associate of Science - COMPUTER SCIENCE

Delaware County Community College
Moses Mbugua