Moses Ogundunmade
Dallas,Texas
Summary
Detail-oriented professional with 3 years of experience in data entry and customer service within the technology sector. Skilled in technical support, problem-solving, and data management, with a focus on driving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Exquis App
Dallas, Texas
01.2023 - Current
- Responding to customer inquiries, achieving a 95% satisfaction rate
- Managed Zendesk tickets, resolving products, billing, and technical issues
- Provided technical troubleshooting and guidance to customers
- Collaborated with technical support to escalate and resolve complex issues
Data Entry Clerk
RWS
New York
06.2022 - 12.2022
- Maintained 99% data accuracy in customer records
- Managed databases, handling customer orders and returns
- Analyzed customer trends and sales data to support the sales team
- Assisted customer service with data retrieval and report generation
- Collaborated with IT to improve data management processes
Education
Bachelor of Science - Industrial Chemistry
University of Ibadan
Nigeria01.2018
Skills
- Customer Service
- Technical Skills
- Time Management
- Excel
- Microsoft Office
- Google Workspace
- CRM systems
- Zendesk
- HubSpot
- Jira
Corecompetencies
Experienced in resolving technical issues and providing support via email, phone, and chat., Excel, Microsoft Office, Google Workspace, CRM systems, Zendesk, HubSpot, Jira, Highly organized, able to prioritize tasks in challenging environments.
Timeline
Customer Service Representative
Exquis App
01.2023 - Current
Data Entry Clerk
RWS
06.2022 - 12.2022
Bachelor of Science - Industrial Chemistry
University of Ibadan
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