Moses Pinedo
Dublin,OH
Summary
Dynamic Sales Associate with a proven track record at Michaels Arts and Crafts, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and driving sales through effective teamwork and problem-solving. Skilled in POS transaction processing and maintaining organized merchandise displays, fostering a welcoming shopping environment.
Overview
1
1
year of professional experience
Work History
Sales Associate
Speedway Gas Station
07.2025 - 12.2025
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed transactions efficiently using point-of-sale (POS) systems.
- Collaborated with team members to achieve sales goals and improve store performance.
- Supported promotional events by setting up displays and assisting with customer engagement activities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Michaels Arts and Crafts
09.2024 - 06.2025
- Guided customers in product selection and delivered expert recommendations.
- Optimized merchandise displays to elevate customer experience.
- Executed accurate and efficient transaction processing at point of sale.
- Facilitated team collaboration to drive sales goals and enhance store performance.
- Facilitated customer engagement to address inquiries and resolve issues efficiently.
- Oversaw inventory management through shelf restocking and accurate stock counts.
- Facilitated promotional activities through efficient setup and dismantling of displays.
- Cultivated in-depth knowledge of store products to enhance customer education initiatives.
- Boosted team productivity by cultivating a positive work environment and offering necessary support to colleagues.
- Facilitated conflict resolution with dissatisfied customers to enhance service quality.
- Executed in-store promotions and events to enhance customer engagement and boost sales opportunities.
Education
High School Diploma -
Dublim Scioto High School
Dublin, OH05.2025
Skills
Customer service
Affiliations
NWUMC (North West United Methodist Church): Former member of the youth group, assisted with events and preparations, and provided and held my own sermons.
Latino Arts for Humanity: Set up & assisted with several events, hosted and sold at art shows, and continued work with them.
Additional Information
Lead the Art club at my school, I was responsible for organizing monthly events, pushing ideas, and worked to gain new members, alongside retaining preexisting members.
Was a member of the ESL group at my school, helping people who just moved to the country familiarize themselves with the school and help to teach them English.
Timeline
Sales Associate
Speedway Gas Station
07.2025 - 12.2025
Sales Associate
Michaels Arts and Crafts
09.2024 - 06.2025
High School Diploma -
Dublim Scioto High School