Moses Rodriguez
El Paso,TX
Summary
With a proven track record at Southern Tire Mart, I excel in customer service management and technical support, blending strong problem-solving abilities with excellent bilingual communication skills. My leadership significantly enhanced service quality and operational efficiency, fostering team collaboration and ensuring high customer satisfaction.
Overview
15
15
years of professional experience
Work History
Service Manager
Southern Tire Mart
El Paso, TX
03.2021 - Current
- Managed a team of technicians, ensuring timely completion of job site requested services.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication.
- Monitored service staff performance and provided feedback for improvement.
- Assisted in submitting technician payroll.
- Managed billing and closing open work orders.
- Interviewed and hired technicians as needed.
- Submit work orders for retread shop.
- Coordinate customer pick up and delivery for customer trucks.
- Manage customer accounts.
Automotive Technician Apprentice
Discount Tire Company
El Paso, TX
06.2014 - 02.2021
- Upheld strict safety standards during all repair procedures, minimizing workplace accidents and injuries.
- Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
- Increased shop efficiency by maintaining a clean, organized workspace and properly storing tools and equipment.
- Enhanced customer satisfaction by providing timely and accurate automotive maintenance services.
- Supported a positive customer experience by providing thorough explanations of repair plans and answering any questions or concerns clients might have.
- Ensured customer vehicles were properly cared for while in the shop, providing protection from potential damage during service procedures.
Tire Technician
Martin Tire Company
El Paso, TX
02.2010 - 06.2014
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Maintained and managed tire and hardware inventory with regular stock assessments.
Education
GED -
El Paso Community College
El Paso, TX11.2013
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Customer Service
- Employee Training
- Customer Service Management
- Workplace Safety
- Employee Supervision
- Service Scheduling
- New Employee Hiring
- Policy and Procedure Enforcement
- Technical Support
- Supply Ordering
- Performance Evaluations
- Sales Support
- Fluent in English and Spanish
Timeline
Service Manager
Southern Tire Mart
03.2021 - Current
Automotive Technician Apprentice
Discount Tire Company
06.2014 - 02.2021
Tire Technician
Martin Tire Company
02.2010 - 06.2014
GED -
El Paso Community College