Leticia Guerrero
Lubbock
Summary
Compassionate Pat Possess specialized skip completion. Excel in communication, empathy, and problem-solving to enhance patient experience and support healthcare team effectiveness.
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
9
9
years of professional experience
2011
2011
years of post-secondary education
Work History
Patient Service Specialist
Texas Tech Health Science Center
Lubbock
10.2025 - Current
- Managed patient appointments and ensured efficient scheduling processes.
- Maintained accurate patient records in electronic health record systems.
- Educated patients on services and assisted with insurance inquiries.
- Coordinated communication between clinical staff and patients effectively.
- Answered incoming calls and responded to inquiries in a timely manner.
- Maintained strict confidentiality when dealing with sensitive information.
- Scheduled appointments and managed patient records using electronic health record software.
- Verified patient coverage prior to appointment scheduling.
- Identified trends in denials or rejections of claims and worked to resolve them quickly.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
Patient Services Specialist
Texas Tech Ophthalmology
Lubbock
10.2023 - 10.2025
- Assist in clinic patient flow
- Schedule and Confirm appointments
- Switch Board operator
- Processing charges for clinic services, filing insurance claims
- Cash Handling responsibilities
- Microsoft Office knowledge
- Scheduled patient appointments and managed clinic calendars efficiently.
- Collected patient information and verified insurance details for accuracy.
- Maintained organized patient records and ensured compliance with privacy regulations.
- Collaborated with clinical staff to streamline patient flow and enhance service delivery.
- Answered incoming calls and responded to inquiries in a timely manner.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
Business Associate
Abbeville Dentistry
08.2022 - 09.2023
- Greet patients when they arrive.
- Schedule appointments for patients.
- Submit patient claims to insurance companies.
- Assist patients in filling out required intake and medical forms.
- Confirm appointments with patients via phone.
Sales Associate
Walgreens
11.2016 - 04.2021
- Continual interaction with consumers as to better ensure satisfactory experience; daily monetary transactions; replenishing of items on shelves; open dialect between co-workers and managerial staff.
Education
Community Health Worker/Promoter - Health education and promotion, Community outreach and engagement
Texas Department of State Health Services
Lubbock, TX 09.2025 - 12.2025
Lubbock High School
Lubbock, TXSkills
- Customer Service Skills
- Problem Solving
- Time Management
- Interpersonal Skills
- Flexibility and Teamwork
- Appointment scheduling
- Medical billing
- Health education
- Microsoft Office
- Insurance processing
- Effective communication
- Team collaboration
- Assignment management
- Data entry
- Professionalism and ethics
- Patient confidentiality
- Insurance verification
- Policy understanding
- Conflict resolution
- Multitasking and organization
- Intake assessment
- Healthcare systems navigation
- Health insurance knowledge
Timeline
Patient Service Specialist
Texas Tech Health Science Center
10.2025 - Current
Community Health Worker/Promoter - Health education and promotion, Community outreach and engagement
Texas Department of State Health Services
09.2025 - 12.2025
Patient Services Specialist
Texas Tech Ophthalmology
10.2023 - 10.2025
Business Associate
Abbeville Dentistry
08.2022 - 09.2023
Sales Associate
Walgreens
11.2016 - 04.2021
Lubbock High School