Mouad Jouadi
Marrakesh
Summary
Dynamic customer service professional with proven skills in relationship building, problem-solving, and effective communication. Committed to enhancing customer satisfaction and loyalty through exemplary service.
Overview
3
3
years of professional experience
Work History
Customer Service Sales Representative
AL BARAKA GROUP
Marrakesh
04.2025 - Current
- Assisted customers with inquiries, providing accurate product information and support.
- Processed sales transactions efficiently using point-of-sale systems.
- Resolved customer complaints promptly, ensuring satisfaction with service provided.
- Collaborated with team members to enhance overall service delivery and performance.
- Maintained up-to-date knowledge of products and promotions to assist customers effectively.
- Demonstrated adaptability in high-volume environments, managing multiple tasks simultaneously.
- Developed positive relationships with customers, fostering loyalty and repeat business.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Negotiated solutions in challenging situations to retain customer loyalty.
- Built relationships with customers and community to promote long term business growth.
Sales Executive
360 Call Center
Marrakesh
01.2023 - 03.2023
- Engaged customers to identify needs and recommend appropriate products.
- Developed product knowledge to effectively address client inquiries and concerns.
- Assisted in executing sales strategies that enhanced customer retention.
- Collaborated with team members to streamline sales processes and improve efficiency.
Education
Bachelor - HSK
Zhejiang University
Hangzhou02-2025
Bachelor of Science - Accounting And Finance
Zhejiang University Technology
Hangzhou06-2024
Bachelor of Science - Accouting
Gelesim Istanbul University
Istanbul06-2023
Skills
- Customer service
- Time management
- Active listening
- Problem-solving
- Cultural awareness
- Call center experience
- Customer complaint resolution
- Relationship building
- Fluent in multiple languages
- Excellent communication
- Teamwork and collaboration
Languages
English
Limited Working
Arabic
Full Professional
Chinese (Mandarin)
Limited Working
Timeline
Customer Service Sales Representative
AL BARAKA GROUP
04.2025 - Current
Sales Executive
360 Call Center
01.2023 - 03.2023
Bachelor - HSK
Zhejiang University
Bachelor of Science - Accounting And Finance
Zhejiang University Technology
Bachelor of Science - Accouting
Gelesim Istanbul University