Mouaz Chater
Midlothian,VA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Dominos Pizza
06.2018 - Current
- Led team in achieving operational efficiency and enhanced customer satisfaction through effective staff training.
- Developed and implemented strategies to streamline inventory management, reducing waste and optimizing stock levels.
- Mentored junior staff on best practices in customer service, resulting in improved service quality and team cohesion.
- Analyzed sales data to identify trends, facilitating informed decision-making for promotions and menu adjustments.
- Coordinated daily operations, ensuring compliance with health and safety regulations while maintaining high-quality standards.
- Managed scheduling processes, balancing labor costs with service demands to optimize workforce efficiency.
- Drove initiatives to enhance operational workflows, resulting in faster service delivery times and increased throughput.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Entrepreneur/Small Business Owner
Self/Doner Kebab
01.2012 - 05.2018
- Developed and implemented marketing strategies to increase brand visibility and customer engagement.
- Streamlined operational processes for improved efficiency in food preparation and service delivery.
- Managed inventory control systems to minimize waste and optimize supply chain operations.
- Trained and mentored staff on best practices in customer service and food safety protocols.
- Established partnerships with local suppliers to enhance ingredient quality while reducing costs.
- Oversaw financial management, including budgeting, forecasting, and expense tracking for profitability.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Determined business plan, mission statement, and vision.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.
- Reduced operational expenses, reviewing and adjusting budgets to align with financial goals.
- Optimized website for search engines, increasing organic traffic with strategic keyword usage and content creation.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed daily operations, ensuring efficient workflow and service delivery in fast-paced environment.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Ensured compliance with all regulatory requirements, avoiding penalties and fines.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Implemented cost-saving measures without compromising on product or service quality.
Business Owner
Self/ Mediteranian Market
08.2007 - 12.2011
- Developed and implemented inventory management systems to optimize stock levels.
- Cultivated relationships with local suppliers to enhance product quality and availability.
- Analyzed sales trends to inform purchasing decisions and promotional strategies.
- Managed financial records, ensuring accuracy in budgeting and expense tracking.
- Oversaw compliance with health regulations, maintaining high standards of food safety and quality.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
Cashier/ Lead Cook
Aladdin's Express
12.2001 - 05.2007
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on procedures and customer service best practices.
- Implemented improved checkout processes, enhancing transaction efficiency and customer satisfaction.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Monitored inventory levels, coordinating with management to maintain stock availability.
- Maintained adherence to safety and sanitation standards within the checkout area.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
- Contributed towards achieving store sales targets through upselling techniques and product recommendations.
- Provided support to other departments as needed during busy periods, promoting teamwork within the store environment.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Maintained compliance with local regulations regarding cash handling procedures, reducing potential fines or penalties from non-compliance incidents.
- Resolved customer complaints promptly, maintaining a professional and courteous demeanor at all times.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Monitored areas for security issues and safety hazards.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Prepared diverse menu items following standardized recipes and techniques.
- Maintained cleanliness and organization of kitchen equipment and workspace.
- Led kitchen team during peak service hours, optimizing workflow efficiency.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Cashier/Crew Member
Domino's Pizza
03.1998 - 12.2001
- Processed customer transactions accurately using point-of-sale systems.
- Managed cash handling and ensured drawer balance at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the front counter and dining area.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Nation High School
OnlineSkills
- Customer service
- Store Floating as needed
- Pulse Program
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
- Retail operations
- Adaptability and flexibility
- Scheduling and planning
- Recruitment and hiring
- Computer skills
- Multitasking Abilities
- Organizational skills
- Multitasking
- Staff training
Timeline
Assistant Manager
Dominos Pizza
06.2018 - Current
Entrepreneur/Small Business Owner
Self/Doner Kebab
01.2012 - 05.2018
Business Owner
Self/ Mediteranian Market
08.2007 - 12.2011
Cashier/ Lead Cook
Aladdin's Express
12.2001 - 05.2007
Cashier/Crew Member
Domino's Pizza
03.1998 - 12.2001
High School Diploma -
Nation High School