Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mouhamed Diop

Summary

Motivated and dependable professional with a strong background in aviation, customer service and case management. Experienced working with JetBlue Airlines and All Nippon Airway (ANA) at JFK Airport, providing exceptional passenger support and ensuring smooth flight operations. Known for staying calm under pressure, communicating clearly, and helping people feel comfortable and cared for. Ready to bring professionalism, teamwork, and genuine service to a Cabin Crew position.

Overview

2
2
years of professional experience

Work History

Case Manager

Medrite Urgent Care
01.2023 - 01.2025
  • Supported clients with housing, healthcare, and personal goals through structured case plans.
  • Communicated with community partners and professionals to coordinate essential services.
  • Built strong listening, problem-solving, and crisis-management skills that transfer naturally to passenger care.
  • Maintained accurate documentation while staying calm and compassionate in challenging situations.

Case Worker Level III

Cherokee Federal
01.2023 - 01.2025
  • Handled sensitive federal cases with discretion and efficiency.
  • Supported individuals from multicultural backgrounds requiring patience and understanding.
  • Strengthened organizational and reporting skills useful in structured environments like airports.

Passenger Service & Ramp Agent

All Nippon Airways (ANA)
JFK International Airport
02.2024 - 07.2024
  • Assisted passengers through check-in, boarding, and arrival procedures with excellent service.
  • Worked closely with cabin and ground teams to ensure flights stayed on schedule.
  • Followed all TSA and airline safety policies while handling fast-paced airport duties.
  • Supported travelers with special needs and managed last-minute flight changes calmly and professionally.
  • JFK International Airport

Education

LaGuardia Community College

Borough of Manhattan Community College (BMCC)

Skills

  • Passenger Service & Flight Coordination
  • Airport Operations & Ground Safety
  • Customer Care & Conflict Resolution
  • Emergency Awareness & Calm Under Pressure
  • Teamwork & Leadership
  • Multilingual Communication

Languages

  • French
  • Wolof
  • Pular
  • English
  • French
  • Wolof
  • Pular

Timeline

Passenger Service & Ramp Agent

All Nippon Airways (ANA)
02.2024 - 07.2024

Case Manager

Medrite Urgent Care
01.2023 - 01.2025

Case Worker Level III

Cherokee Federal
01.2023 - 01.2025

LaGuardia Community College

Borough of Manhattan Community College (BMCC)
Mouhamed Diop