Open To Work
MOUNA MOUHADA
Winter Garden,FL
Summary
Customer-focused hospitality professional with experience in hotel front desk operations, guest services, and food & beverage environments. Proven ability to deliver high-quality service, manage reservations and payments, and ensure excellent guest experiences. International experience including Walt Disney World Resort (USA).
Overview
7
7
years of professional experience
Work History
Food & Beverage Cast Member – Customer Service
Walt Disney World Resort
Orlando, USA
08.2025 - Current
- Delivered exceptional guest service in a high-volume environment
- Processed payments accurately using POS systems
- Maintained Disney service standards
Receptionist
Atlas Kasbah Ecolodge
Agadir, Morocco
03.2025 - 07.2025
- Managed check-in/check-out and reservations
- Handled guest inquiries and payments
Front Desk Receptionist / Customer Service
Ksar Massa Hotel
Massa, Morocco
01.2025 - 03.2025
- Coordinated front desk operations
- Improved reservation accuracy
Administrative Assistant / Receptionist
City Bleu Tangier
Tangier, Morocco
01.2024 - 11.2024
- Managed reservations, calls, and guest records
- Supported management with administrative tasks
Assistant Manager / Receptionist
Hotel Dar Azawad & Camps
Morocco
10.2019 - 07.2020
- Supervised front desk operations and guest relations
Education
Diploma - Technician in Hospitality & Tourism
01.2018
Skills
Customer Service
Front Desk Operations
POS
MS Office
Data Entry
Multitasking
LANGUAGES
Arabic (Native)
English (Highly Proficient)
French (Proficient)
Spanish (Basic)
Timeline
Food & Beverage Cast Member – Customer Service
Walt Disney World Resort
08.2025 - Current
Receptionist
Atlas Kasbah Ecolodge
03.2025 - 07.2025
Front Desk Receptionist / Customer Service
Ksar Massa Hotel
01.2025 - 03.2025
Administrative Assistant / Receptionist
City Bleu Tangier
01.2024 - 11.2024
Assistant Manager / Receptionist
Hotel Dar Azawad & Camps
10.2019 - 07.2020