Mountathar Hasan
Buffalo,NY
Summary
Driven Wireless Sales Representative with background in telecommunications. Demonstrated ability to develop customer relationships, handle complex technical issues and upsell wireless products effectively. Strong communication skills coupled with keen problem-solving abilities have consistently ensured seamless operations and increased sales. Committed to delivering exceptional customer service, driving growth and contributing positively to team dynamics.
Overview
7
7
years of professional experience
Work History
Wireless Sales Representative
Cricket Wireless
Depew, USA
03.2023 - Current
- Persuaded customers and promoted products, increased customer satisfaction and loyalty, and addressed customer concerns
- Participated in team meetings to discuss current promotions and upcoming events.
- Performed cashier duties when needed, including processing payments from customers.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
Cashier
Joe's Kwik Marts
Getzville, USA
05.2019 - 09.2022
- Handled financial transactions and reconcile discrepancies, resolved customer inquiries, and organized inventory
- Resolved customer complaints professionally in accordance with company policy.
Retail Sales Representative
Excelace Inc.
Buffalo, USA
10.2018 - 09.2019
- Convinced customers and promoted products, achieved sales targets, and addressed customer concerns
Education
Computer Information Systems (CIS) -
Buffalo State College
Buffalo, New York04.2024
Sociology -
Buffalo State College
Buffalo, New York04.2024
Skills
- Customer Relationship Management
- Customer service
- Sales and Cross-Selling
- Problem Solving
- Technical Proficiency
- Computer Skills
Community Service
Volunteer, Iraqi-American Society, Buffalo, NY, Collaborated on community outreach programs, Facilitated cultural awareness and understanding
Timeline
Wireless Sales Representative
Cricket Wireless
03.2023 - Current
Cashier
Joe's Kwik Marts
05.2019 - 09.2022
Retail Sales Representative
Excelace Inc.
10.2018 - 09.2019
Computer Information Systems (CIS) -
Buffalo State College
Sociology -
Buffalo State College