Mourad Mahir
Kissimmee
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Process Assistant
Amazon
10.2023 - Current
- Optimize daily staffing allocation for 150+ associates, ensuring efficient workflow and critical path coverage
- Drive productivity through real-time labor tracking and strategic placement of associates
- Maintain operational performance, achieving First Pass Yield (FPY) of 90%+ and defect rates below 5%
- Partner with Area Managers to identify and develop high-potential associates, resulting in 20+ role advancements
- Oversee safety compliance and workplace audits, ensuring adherence to company standards
Process Guide
Amazon
09.2019 - 10.2023
- Execute standard work studies, auditing containers and ensuring all CPTs are cleared to meet customer need
- Track metrics using shift tools to ensure that associates are following standard work and preventing quality errors
- Partner with ship clerk to merge containers in order to maximize trailers and prevent rolled freight
- Successfully managed lanes on dock, ensuring work flow and reducing recirc in addition to coaching associates to rate
- Supported ship clerk with loading containers in time to prevent trailers from departing late
Safety Associate Committee
12.2022 - 08.2023
- Conducted floor audits and identified safety hazards to reduce workplace risks
- Assisted associates in obtaining safety-compliant footwear and protective equipment
- Generated safety reports with findings and recommendations for risk mitigation
Server
Merguez restaurant
12.2021 - 07.2023
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Responsible for arranging and stocking merchandise
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
Assistant Manager
Gift Shop
11.2019 - 07.2020
- Led teams to enhance efficiency and productivity in project execution
- Collaborated with cross-functional departments to ensure operational success
- Provided customer support, assessing needs and recommending solutions
Education
Associate of Arts - Computer Science
Valencia College
Orlando, FLSkills
- Workflow management
- Safety management
- Performance monitoring
- Warehouse Management Systems
Timeline
Process Assistant
Amazon
10.2023 - Current
Safety Associate Committee
12.2022 - 08.2023
Server
Merguez restaurant
12.2021 - 07.2023
Assistant Manager
Gift Shop
11.2019 - 07.2020
Process Guide
Amazon
09.2019 - 10.2023
Associate of Arts - Computer Science
Valencia College
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