Moussa Bouzekri
Brooklyn
Summary
Dynamic Phone and Computer Technician at VOVOYA INC, adept at advanced troubleshooting and hardware repair. Proven track record in delivering exceptional customer service and resolving complex technical issues. Expertise in mobile device management and network configuration, ensuring optimal performance and user satisfaction. Committed to enhancing team collaboration and driving successful outcomes.
Overview
1
1
year of professional experience
6
6
Certifications
Work History
Phone and Computer Technician
VOVOYA INC
BROOKLYN
09.2022 - 05.2023
- Experienced in diagnosing, repairing, and maintaining smartphones, laptops, desktops, and related hardware.
- Skilled in troubleshooting software issues, replacing components, and providing customer-focused technical support.
Education
IT Support Training Program - Information Technology / IT Support
Per Scholas
03.2026
Bachelor's Degree - Private Law
University Mohamad Lamine Debaghine Setif 02
Setif - ALGERIA06-2021
Skills
- Network Services
- Technical support
- Hardware troubleshooting
- Software installation
- Operating system expertise
- Mobile device repair
- Hardware upgrades
- Team collaboration
- Data management
- Advanced troubleshooting
- Hardware repair
- Virtualization technologies
- Data recovery
- Backup solutions
- Network configuration
- Peripheral repair
- Desktop technical support
- Application support
- Application installations
- Repair hardware
- Team building
- Technical communication
- Problem-solving aptitude
- Issue and resolution tracking
- Read technical manuals
- Customer service
- Problem analysis
- Device maintenance
- Network troubleshooting
- Mobile device management
Personal Information
Title: Technical Support Technician
Languages
English
Full Professional
Arabic
Native/ Bilingual
French
Limited
Certification
Google IT Support Certification (Pending)
Projects
- Developed a comprehensive home lab by building a custom computer from scratch, including upgrades to RAM, processor, motherboard, and power supply.
- Gained hands-on experience with virtual machines and Linux, and worked with cloud platforms such as Azure and AWS.
- Developed networking skills, including working with RJ45 and RJ11 cabling, building custom cables, and conducting network testing.
- Worked as a technician, repairing phones and computers, and performing diagnostics and troubleshooting for iPhones and Android devices, including battery replacements and security fixes.
- Gained additional experience in programming and configuration for network devices.
Timeline
Phone and Computer Technician
VOVOYA INC
09.2022 - 05.2023
IT Support Training Program - Information Technology / IT Support
Per Scholas
Bachelor's Degree - Private Law
University Mohamad Lamine Debaghine Setif 02