Moussa Samoura
Indianapolis,IN
Summary
Dynamic professional with a proven track record at HOTEL PALM CAMAYENNE, excelling in exceptional customer service and team collaboration. Leveraged strong work ethic and hospitality service expertise to enhance guest satisfaction and streamline operations. Skilled in cash handling and adept at fostering positive guest engagements, demonstrating adaptability and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Server
HOTEL PALM CAMAYENNE
Guinea Conakry
08.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Delivered food and drinks efficiently with attention to detail.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Streamlined processes by coordinating with team during high-traffic periods.
- Clarified menu options and proposed suitable choices for food allergies.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented communication protocols with kitchen staff to streamline meal delivery.
- Conducted staff training sessions to enhance menu comprehension and adherence to service protocols.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Material Handler
SONOCO S.A
Guinea Conakry
01.2021 - 06.2022
- Transferred materials to correct locations swiftly.
- Prepared shipments by organizing items into correct packaging.
- Established a safe work environment by adhering to safety protocols.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Streamlined movement of large products within warehouse using forklifts and pallet jacks.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Analyzed production, shipping and work orders to identify items for movement and distribution.
Warehouse Forklift Operator
SOBRAGUI S.A
Guinea Conakry
07.2019 - 11.2020
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Assisted shipping department by efficiently loading and unloading using specialized forklift attachments.
- Coordinated with warehouse team members, enhancing workflow through effective communication during forklift operations.
- Enhanced delivery operations through accurate order pulling directly from warehouse shelves.
- Transported, labeled, and replenished inventory items across various unit locations.
Intern at the CENI (Independent National Electoral
CENI (Independent National Electoral Commission)
Guinea Conakry
06.2018 - 10.2018
- Assisted staff with daily tasks, easing workload burden.
- Acquired significant experience within a particular industry.
- Catalogued and systemized files, spreadsheets, and reports.
- Cultivated expertise across various software platforms, advancing technical skill sets.
Education
Master In Political Science - Political Science
University Mahatma Gandhi of Guinea
Guinea Conakry11.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Team collaboration
- Positive and professional
- Adaptable and flexible
- Excellent communication
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Server
HOTEL PALM CAMAYENNE
08.2022 - 07.2023
Material Handler
SONOCO S.A
01.2021 - 06.2022
Warehouse Forklift Operator
SOBRAGUI S.A
07.2019 - 11.2020
Intern at the CENI (Independent National Electoral
CENI (Independent National Electoral Commission)
06.2018 - 10.2018
Master In Political Science - Political Science
University Mahatma Gandhi of Guinea