Moustafa Rashwan
Staten Island,NY
Summary
Proven leader in the hospitality and automotive industries, with a track record of enhancing customer satisfaction and streamlining operations at SUMAC and A&B Collision. Skilled in team management and inventory control, I excel in driving efficiency and quality, evidenced by a significant reduction in staff turnover and rework rates.
Overview
21
21
years of professional experience
Work History
Restaurant Manager
SUMAC
Staten Island, NY
02.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions in to maintain accurate records.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Delivery Driver
Bagel Bistro
Staten Island, NY
06.2011 - 06.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Food Truck Operator
Food Truck Kebab
Staten Island, NY
09.2008 - 12.2011
- Greeted customers, answered menu questions and responded to complaints.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Accepted orders and packed food for takeout and delivery.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
Auto Body Mechanic
A&B Collision
Staten Island, NY
11.2006 - 06.2008
- Enhanced vehicle appearance by performing paint jobs, dent repairs, and part replacements.
- Collaborated with management to develop strategies for process improvements, leading to increased efficiency and profitability of the shop.
- Reduced rework rates by consistently producing quality repairs that met or exceeded industry standards.
Auto Body Mechanic
Auto Pro Collission
Staten Island, NY
02.2003 - 11.2006
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Reduced rework rates by consistently producing quality repairs that met or exceeded industry standards.
- Optimized inventory management by keeping track of tools and materials, ensuring availability when needed.
- Streamlined the repair process by effectively diagnosing and assessing damages for each project.
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
Timeline
Restaurant Manager
SUMAC
02.2021 - Current
Delivery Driver
Bagel Bistro
06.2011 - 06.2021
Food Truck Operator
Food Truck Kebab
09.2008 - 12.2011
Auto Body Mechanic
A&B Collision
11.2006 - 06.2008
Auto Body Mechanic
Auto Pro Collission
02.2003 - 11.2006