Professional Summary
Overview
Work History
Education
Skills
Timeline

Mozella Jenkins

American Airlines
Losantville,CA
39
years of professional experience

Dedicated customer service representative with a strong focus on problem resolution, active listening, and relationship building. Committed to enhancing customer experiences and driving loyalty through exceptional service.

Work History

Customer Service Representative

39 Years
American Airlines | 08.1987 - Current
  • Assist customers with Admirals Club membership enrollment
  • Book club and lounge conference rooms and arrange associated catering services/business services.
  • Provide food and beverages to club lounge customers
  • maintain the appearance of the lounges and club.
  • Provide exceptional customer service by addressing inquiries and resolving issues efficiently. Assist customers with rebooking due to delays or cancellations
  • Managed booking systems, ensuring accurate reservations and timely updates for customers.
  • Trained new staff on company policies and best practices in customer interactions.
  • Collaborated with team members to ensure seamless flight operations and enhance passenger experiences.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

- Nursing

El Camino College | Torrance, CA

Skills

Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Relationship building

Timeline

Customer Service Representative

American Airlines
08.1987 - CurrentRead More

El Camino College

from Nursing
Read More
Mozella Jenkins