Hi, I’m
Asiya Cook
Springfield,MA
Summary
Licensed Class A Driver. Highly Experienced in Customer Service and Professional driving. Proactive and Organized with passion, persistence, and commitment. Adaptable, Friendly, Safe, and Reliable.
Overview
2
years of professional experience
1
Certification
Work History
DoorDash
Delivery Driver
Job overview
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings
- Successfully completed deliveries within estimated ETA
- Safely driving to and from service locations
- Maintaining positive relationship with third party providers.
Uber
Driver
Job overview
- Offered strong customer service skills, keeping customers satisfied
- Safely and successfully transporting customers to their desired locations
- Providing passengers with complimentary amenities (gym, water, chargers, etc).
Lowe's Home Improvement
Head Cashier
Job overview
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Provided customer service and was involved in training new team members each month
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Supervised employees, scheduled their training, evaluated and developed performance metrics, and provided feedback for improvement
- Reduced complaints
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
Dunkin' Donuts
Shift Leader
Job overview
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Trained [x] new employees in customer service script recitation, conflict resolution, and data entry practices
- Developed a reputation for prompt, efficient service with a high level of accuracy, receiving top ratings
- Operated POS cash register, handling various transactions daily, and counted the money in cash drawers to ensure accuracy
- Assisted in the training of new cashiers
- Communicated with customers daily, provided friendly and courteous service, and answered questions.
Uhaul
Portable Storage Delivery Driver (CDL)
03.2023 - Current
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected load security and checked for damages.
Sheraton Hotel
Shuttle Driver
07.2022 - 11.2023
Job overview
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings
- Trained new drivers on the company's process and effective customer service practices
- Performed daily work routines, ensuring the accurate and timely transportation of high-quality customer service
- Maintain cleanliness of vehicles, fluids, and gas.
Education
Westover JobCorpsChicopee, Massachusetts
GED
University Overview
Obtained GED while utilizing on campus housing. Participated in music, sports and job readiness preparation.
Springfield Technical Community CollegeSpringfield, MA
Liberal Arts/ General Studies
University Overview
Obtained Associate's Degree in Liberal Arts. Participated in LGBTA Support group.
New England Tractor Trailer TrainingSomers, CT
Class A Commercial Driver License
University Overview
Obtained Class A license. Completed NSC Defensive Driving Course. Completed six month training course.
Skills
- Communication skills
- Customer service
- Data entry
- Commercial driving
- Delivery driver experience
- English
Certification
- Defensive driving
- Customer Service
- Tractor Trailer Training
Timeline
Portable Storage Delivery Driver (CDL)
Uhaul
03.2023 - Current
Shuttle Driver
Sheraton Hotel
07.2022 - 11.2023
Delivery Driver
DoorDash
Driver
Uber
Head Cashier
Lowe's Home Improvement
Shift Leader
Dunkin' Donuts
Westover JobCorps
GED
Springfield Technical Community College
Liberal Arts/ General Studies
New England Tractor Trailer Training
Class A Commercial Driver License