Ivan Cervantes
Dallas,United States
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
PLS Check Cashing
Dallas, United States
06.2023 - Current
- Answered calls, took messages, and transferred calls to correct individuals
- Handled High-volume operations and client operation
- Worked with western unions and verified checks with makers
Customer Fulfillment Service
Amazon.Inc
Dallas, TX
02.2022 - 05.2023
- Observed site safety rules to maximize protections for team members and equipment
- Loaded, unloaded, and moved material to and from storage and production areas
- Identified and reported hazards on job sites to prevent accidents and injuries
- Worked alongside team to accomplish work goals according to schedule.
Customer Service
Double Tree Cell Inc
Dallas, United States
03.2021 - 02.2022
- Managed and motivated employees to be productive and engaged in work
- Engaged with customers to effectively build rapport and lasting relationships
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Merchandise Associate
TJX Companies inc
Dallas, TX
01.2020 - 10.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Moises E. Molina High School
08.2020
Skills
- Complaint Resolution
- Problem Resolution
- Transaction Processing
- Deposit and Withdrawal Processing
- Cash Drawer Balancing
Timeline
Customer Service Representative
PLS Check Cashing
06.2023 - Current
Customer Fulfillment Service
Amazon.Inc
02.2022 - 05.2023
Customer Service
Double Tree Cell Inc
03.2021 - 02.2022
Merchandise Associate
TJX Companies inc
01.2020 - 10.2020
High School Diploma -
Moises E. Molina High School
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