Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Work Availability
Work Preference
Certification
Timeline
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Matthew Reis

Matthew Reis

Wayne,NJ

Summary

Proactive and adaptable professional with a strong track record of delivering exceptional customer service and fostering lasting client relationships. Skilled in communication, problem-solving, and team collaboration to drive organizational success. Adept at quickly learning new systems and processes, with a strong work ethic and commitment to achieving and exceeding goals. Currently seeking to leverage my experience in a dynamic office environment, bringing a client-first approach and innovative problem-solving to support business operations.

Overview

14
14
years of professional experience

Work History

Dining Room Manager

Indian Trail Club
Franklin Lakes , New Jersey
01.2023 - 11.2024
  • Supervised and mentored a team of 15+ staff, ensuring compliance with service standards, and enhancing customer satisfaction.
  • Trained and onboarded 10+ new employees, fostering a culture of professionalism and teamwork.
  • Resolved customer complaints promptly and professionally, achieving a 95% guest satisfaction rate.
  • Designed and implemented efficient staff schedules, reducing scheduling conflicts by 20%.
  • Oversaw daily dining room operations, including seating arrangements, special requests, and menu updates, to improve workflow.

Server

Indian Trail Club
Franklin Lakes, New Jersey
11.2012 - 01.2023
  • Delivered exceptional customer service, contributing to a consistent 90% positive guest feedback score.
  • Demonstrated thorough knowledge of menu items, ingredients, and preparation methods to assist guests with dietary preferences.
  • Assisted in the training of five new servers, ensuring adherence to service protocols and company standards.
  • Performed opening and closing duties efficiently, maintaining the cleanliness and readiness of the dining area.

Busser

Indian Trail Club
Franklin Lakes, New Jersey
05.2011 - 11.2012
  • Cleared and reset tables efficiently, reducing turnover time, and enhancing the guest experience.
  • Replenished essential dining supplies to maintain a seamless dining experience for guests.
  • Supported servers and staff during peak hours, ensuring smooth operations and timely service.
  • Maintained a welcoming and friendly demeanor, contributing to a positive team environment.

Education

High School Diploma -

Wayne Hills High School
Wayne, NJ
06-2012

Skills

  • Customer Engagement: Foster trust and loyalty by providing exceptional service and addressing client needs proactively
  • Relationship Building: Cultivate strong connections with members, guests, and colleagues, contributing to a positive environment
  • Conflict Resolution: Successfully de-escalate challenging situations, and implemented solutions to ensure satisfaction
  • Event Coordination: Adapt to last-minute changes and managed logistics to ensure seamless event execution
  • Inventory Oversight: Maintain optimal stock levels through precise monitoring, ordering, and cost management
  • Scheduling & Team Management: Efficiently create and adjust staff schedules to ensure smooth operations and adequate coverage

Affiliations

  • Hiking and exploring scenic trails
  • Long-distance cycling and backpacking
  • Paddleboarding and kayaking on local lakes
  • Photography and content creation for outdoor adventures
  • Travel

Languages

English
Native/ Bilingual
Portuguese
Full Professional
Spanish
Limited

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteHybrid

Important To Me

Work-life balanceCareer advancementPersonal development programsHealthcare benefitsCompany Culture401k matchWork from home option

Certification

  • TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.

Timeline

Dining Room Manager

Indian Trail Club
01.2023 - 11.2024

Server

Indian Trail Club
11.2012 - 01.2023

Busser

Indian Trail Club
05.2011 - 11.2012

High School Diploma -

Wayne Hills High School

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Matthew Reis