Renee Gilbert

Work History

Advanced Clinical Medical Assistant

Luminis Healthcare

07.2023 - Current

Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
Improved patient care by efficiently updating and maintaining electronic health records.
Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
Facilitated continuity of care through timely coordination of referrals to specialists or other healthcare providers as directed by attending physician.

Registered Medical Assistant

Virginia Cancer Institute

10.2022 - 07.2023

Collected and documented patient medical information such as blood pressure and weight.
Sanitized, restocked, and organized exam rooms and medical equipment.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Prepared chart prepping and obtained medical records for prior day's schedule.
Implemented care and efficiency improvements to support and enhance office operations

Registered Medical Assistant

Novant Health Durham Internal Medicine

05.2021 - 11.2022

Prepare patients for medical tests and examinations
Patient education, Wound care, administering medications with physician’s authorizations
Perform EKGs on patients in theoffice.
Collected and documented patient medical information such as blood pressure and weight.
Sanitized, restocked, and organized exam rooms and medical equipment.

Registered Medical Assistant

UNC Healthcare Neurology Clinic

01.2021 - 05.2021

Measure & record vital signs, such as pulse rate, temperature, blood pressure, and weight on patients and record information in charts
Prepare patients for medical tests and examinations
Obtain authorizations on prescription drugs for patients and document information in their charts
Disposing of biohazard waste according to OSHA standards / Practicing OSHA safety standards.
Called and faxed pharmacies to submit prescriptions and refills

Registered Medical Assistant

Novant Health Rheumatology and Arthritis

08.2019 - 01.2021

Sanitized, restocked, and organized exam rooms and medical equipment.
Prepare patients for medical tests and examinations
Obtain authorizations on prescription drugs for Rheumatology patients and document findings
Measure & record vital signs, such as pulse rate, temperature, blood pressure, weight on patients and record information in charts
Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.

Registered Medical Assistant

Novant Health Bradford Clinic

02.2016 - 08.2019

Inventory skills of medical supplies and sterilizing instruments
Disposing of biohazard waste according to OSHA standards / Practicing OSHA safety standards
Measure & record vital signs, such as pulse rate, temperature, blood pressure, weight, and fetal heart rate on pregnant patients and record information in charts
Prepare patients for medical tests and examinations
Obtain authorizations on prescription drugs for OB GYN patients and document information in their charts.

Patient Services Coordinator

Novant Health

07.2014 - 02.2016

Greet patients during check-in and check-out process
Enters complete accurate patient demographic and insurance information in Epic system
Collects co-pays and existing balances on account
Make outgoing calls to patients for missed and upcoming appointments
Process Medical records request in ROI system.

Patient Account Rep III

Novant Medical Group

01.2013 - 07.2014

Analyze and review patient accounts for insurance payments
Make phone calls to insurance companies and/or patients to correct accounts
Work-specific sites assigned by management
Train new employees on Epic system
Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.

Account Research Associate

PSA- Med

03.2011 - 01.2013

Responsible for working accounts receivables for various clients
Utilized all available resources to review and resolve patient accounts to obtain payment from either insurance company or patient
File all appeals promptly for payment
Ensure all payments are paid at contracted rate
Submit claims to all government payers, Blue Cross, Liability, Workman’s Compensation, and other commercial carriers.

Managed Care Coordinator/ Patient Acct. Rep, CSR

Carolinas Healthcare System

12.2008 - 12.2010

Responsible for answering all calls from patients and outside sources for the Patient Accounting Department
Verified insurance information
Obtained authorizations for complex Oncology procedures
Researched Cancer Organizations and obtained financial assistance for individuals under chemotherapy treatment.

Intake Personnel

Apria Healthcare

11.2006 - 07.2007

Set up new patient accounts
Monthly processing of Patient statements
Answer and resolve patient billing inquiries
Utilized Microsoft Word, Excel and Outlook

Claims Analyst II

Amerigroup Corp

01.2005 - 01.2006

Analyzed final adjudication of pending electronic claims (NEIC), assuring correct processing of claims
Performed quality control analysis regarding managed care claims
Provided technical and analytical support to claims examiners.

Reimbursement Specialist/Office Manager

Infusion Partners

01.2003 - 12.2003

Used data entry skills to accurately document and input statements.
Created documents in accordance with payer guidelines and submitted them to appropriate parties.
Coordinated with insurance providers to verify customers' policy benefits in relation to claims.

Sr. Claims Analyst/CSP

Aetna Healthcare

01.1998 - 01.2002

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded to customer requests for products, services, and company information.

Senior Claims Adjuster/Entry Level Manager

Dental Benefit Providers

02.1997 - 12.1997

Leveraged data and analytics to make informed decisions and drive business improvements.
Communicated clearly with employees, and upper-level managers to keep everyone on same page and working toward established business goals.
Audited processed dental claims for accuracy.

Senior Claims Examiner

Claims Administration Corp

10.1993 - 02.1997

Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Resolved complex, severe exposure claims using high service oriented file handling.

Summary

Overview

Work History

Advanced Clinical Medical Assistant

Registered Medical Assistant

Registered Medical Assistant

Registered Medical Assistant

Registered Medical Assistant

Registered Medical Assistant

Patient Services Coordinator

Patient Account Rep III

Account Research Associate

Managed Care Coordinator/ Patient Acct. Rep, CSR

Intake Personnel

Claims Analyst II

Reimbursement Specialist/Office Manager

Sr. Claims Analyst/CSP

Senior Claims Adjuster/Entry Level Manager

Senior Claims Examiner

Education

Bachelor of Arts - Leadership Essentials

Technical Diploma - Medical Assisting

Skills

Certification

Work Availability

Languages

Work Preference

Work Type

Work Location

Important To Me

Timeline

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