Mrs. Jamelia M. Crump
Summary
I am a vibrant 36 year old wife and mother of 2. I am currently the Manager of Cadence Bank in Amory MS. I have lived in the city for 15 years. My Husband is in the Trucking Industry and our children attend the Amory School District. I am a member of Tabernacle of Faith Church where I serve on the ministerial staff and in the music ministry. I am a financial professional with extensive experience at Cadence Bank, excelling in team leadership and customer satisfaction. I have a proven ability to enhance operational efficiency and foster staff development. I am skilled in music theory, live performance and successfully engaging diverse congregations in music. I absolutely love children and would love to pursue a career in elementary education.
Overview
18
18
years of professional experience
Work History
ASSISTANT BRANCH MANAGER
Cadence Bank
08.2012 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Maintained friendly and professional customer interactions.
MINISTER OF MUSIC AND WORSHIP
ST JAMES UNITED METHODIST CHURCH
10.2015 - 04.2019
- Developed and implemented a comprehensive music ministry program, resulting in increased participation and engagement from the congregation.
- Piano and Keyboard player for the ministry
- Recruited new members to the music ministry
- Enhanced congregation''s spiritual growth by directing diverse musical selections for worship services.
- Selected repertoire that reflected diverse cultural backgrounds within the congregation, promoting inclusivity through song selection process.
- Coached and mentored music ministry team members to become lifelong learners with respect to musical talents and spiritual development.
- Rehearsed choir and conducted warm-up prior to services.
SALES ASSOCIATE/MANAGER
HIBBETT SPORTS
03.2007 - 08.2012
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Cash handling and banking
Education
High School Diploma -
HAMILTON HIGH SCHOOL
HAMILTON, MISSISSIPPI 3974605-2006
Bachelor of Science - HEALTH AND KINESIOLOGY/EXERCISE SCIENCE
MISSISSIPPI UNIVERSITY FOR WOMEN
COLUMBUS, MISSISSIPPI 3970505-2010
Associate of Arts - PRE-PHYSICAL THERARY
Itawamba Community College
Fulton, MS05-2011
Skills
- Financial guidance
- Banking
- Sales
- Operations
- Loans
- Planning
- Live performance experience
- Music theory
- Stage presence
- Vocal technique
- Harmony and melody
- Musical instrument proficiency
- Live music performances
- Piano Keyboard Drums proficiency
Timeline
MINISTER OF MUSIC AND WORSHIP
ST JAMES UNITED METHODIST CHURCH
10.2015 - 04.2019
ASSISTANT BRANCH MANAGER
Cadence Bank
08.2012 - Current
SALES ASSOCIATE/MANAGER
HIBBETT SPORTS
03.2007 - 08.2012
High School Diploma -
HAMILTON HIGH SCHOOL
Bachelor of Science - HEALTH AND KINESIOLOGY/EXERCISE SCIENCE
MISSISSIPPI UNIVERSITY FOR WOMEN
Associate of Arts - PRE-PHYSICAL THERARY
Itawamba Community College
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