Desired Job Title
Customer Support Specialist IIWork Type
VolunteerFull TimePart TimeContract WorkGig WorkConsultingLocation Preference
RemoteHybridOn-SiteLocation: Schenectady, NY
Open to relocation: Yes
Open To Work
Mrs. Robyn Johnson
Schenectady
Work Preference
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and growth, while delivering exceptional service. Passionate about continuous learning and professional development.
Overview
25
25
years of professional experience
2014
2014
years of post-secondary education
Work History
Customer Service Representative
Charter Communications/Spectrum
Schenectady
11.2021 - 12.2024
- Assist customers with billing and account maintenance information inquiries.
- Filed disputes/complaints, and/or answering questions regarding products and services, place orders for products, and/or upgrading or downgrading services, adjust billing details, bill payments, updated customer contact information, etc.
Customer Service Representative
NYS Office of Children and Family Services
Schenectady
07.2018 - 05.2019
- Responded to customer inquiries, provided information about different agencies and/or programs and services.
- Updated customer information, as well as addressed customer complaints.
Customer Support Specialist II
Maximus
Albany
05.2011 - 11.2014
- Monitored inbound and outbound call center
- Responsible for delivering information to consumers and providers regarding the New York State Medicaid Program
- Addressed complaints, as well as updating consumer information, assisted with applications
- Assisted with Quality Control
Customer Service Representative
MCCS
Mason
11.2009 - 11.2010
- Monitored inbound and outbound call center
- Responsible for billing information maintenance
- Issued Credit Cards to qualified applicants after performing due diligence
- Addressed all customer complaints in a timely and professional manner
- Updated client personal information to ensure quality customer service.
Receptionist
LeBlond Recreation Center
Cincinnati
06.2008 - 03.2009
- Greet visitors and participants
- Maintain front desk duties
- Answer phones
- Copy and/or fax documents
- Enter membership information into database
- Cash handling
- Handle deposits
Customer Support
Medco Health Solutions
Fairfield
10.2007 - 05.2008
- Monitored inbound and outbound call center
- Assisted pharmacists with consumers' mail order prescription request
- Handled incoming mailed request
- Responsible for verifying doctors' and/or consumers' information regarding prescriptions
Sales Associate
Dillard's
Cincinnati
08.2006 - 02.2007
- Helped customers with advice on decision making with purchases
- Handled all transactions involving cash and credit cards
- Opening cashier
- Prepared all merchandise for promotions and sale events
Customer Service Representative
GE Card Services
Cincinnati
10.2000 - 04.2002
- Monitored inbound and outbound call center
- Responsible for billing information maintenance
- Issued Credit Cards to qualified applicants after performing due diligence
- Addressed all customer complaints in a timely and professional manner
- Updated client personal information to ensure quality customer service
Sales Associate
UDF
Cincinnati
05.2001 - 12.2001
- Handled all customer check outs
- Maintained cash receipts of purchases
- Catered milk shakes and ice cream cones
Server
Cracker Barrel
Cincinnati
04.2000 - 10.2000
- Responsible for maintaining strict safety and sanitation standards of dining area
- Itemized checks and accepted payments in a timely manner
- Recorded customer requests accurately and efficiently
Education
Certificate - Community Health
Schenectady Community College
Schenectady, NY 02.2026 - 03.2026
Certificate - Cosmetology
Orlo School of Hair Design and Cosmetology
Albany, NYSkills
- Microsoft Outlook
- Excel
- Word
- PowerPoint
- Effective Communication skills
- Interpersonal skills
- Marketing skills
- Billing management
- Customer relationship management
- Call center operations
- Problem solving/Conflict resolution
- Team collaboration
- Attention to detail
- Active listening
- Account management
- Inbound and outbound calling
- Empathy and patience
- CRM software proficiency
- Multitasking and organization
Timeline
Certificate - Community Health
Schenectady Community College
02.2026 - 03.2026
Customer Service Representative
Charter Communications/Spectrum
11.2021 - 12.2024
Customer Service Representative
NYS Office of Children and Family Services
07.2018 - 05.2019
Customer Support Specialist II
Maximus
05.2011 - 11.2014
Customer Service Representative
MCCS
11.2009 - 11.2010
Receptionist
LeBlond Recreation Center
06.2008 - 03.2009
Customer Support
Medco Health Solutions
10.2007 - 05.2008
Sales Associate
Dillard's
08.2006 - 02.2007
Sales Associate
UDF
05.2001 - 12.2001
Customer Service Representative
GE Card Services
10.2000 - 04.2002
Server
Cracker Barrel
04.2000 - 10.2000
Certificate - Cosmetology
Orlo School of Hair Design and Cosmetology