Cynthia Gonzalez
Perth Amboy,NJ
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Storage Property Manager
Public Storage
South Plainfield
11.2023 - 12.2025
- Accomplished customer service professional with a proven track record of delivering exceptional support and solutions. Experienced in managing client relationships, efficiently resolving complex issues, and enhancing overall customer satisfaction. Highly skilled in communication and problem-solving, fostering positive experiences that drive loyalty and contribute to organizational success.
- Provided exceptional customer service to renters and walk-in clients, assisting with unit rentals and resolving account issues.
- Managed daily property operations, including opening/closing procedures, lock checks, inspections, and maintaining a clean facility.
- Recommended appropriate unit sizes, upsell fees, completed rental agreements, and consistently met monthly sales goals.
- Handled payments, processed refunds, and accurately balanced daily financial reports.
- Followed up on delinquent accounts and assisted clients with payment arrangements.
- Monitored security systems and coordinated necessary maintenance repairs.
- Handled filing, data entry, and tenant documentation management.
- Various Locations
- Managed daily operations of storage facilities, ensuring optimal performance and customer satisfaction.
- Oversaw maintenance schedules and repairs, enhancing property conditions and tenant experience.
- Implemented efficient inventory management systems, improving space utilization and accessibility.
- Conducted regular property inspections, identifying areas for improvement and proactive maintenance actions.
- Trained and supervised staff in operational procedures, fostering a collaborative team environment.
- Developed strategic marketing initiatives to increase occupancy rates and revenue growth.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Customer Service Manager
FiveBelow
Woodbridge, NJ
04.2021 - 11.2023
- Customer-focused Retail Sales Associate with experience in delivering exceptional service, driving sales, and maintaining organized, visually appealing store environments. Skilled in assisting customers with product selection, accurately handling transactions, and resolving issues to ensure a positive shopping experience. Known for strong communication skills, reliability, and the ability to meet sales goals while working effectively in fast-paced retail settings. Adaptable team player committed to supporting store operations and ensuring customer satisfaction.
- Designed incentive programs to motivate staff and improve service levels.
Medical Assistant
Osteoporosis and Endocrinology Center NJ
NJ
01.2018 - 02.2020
- Assisted in patient intake and managed scheduling for neurology consultations.
- Coordinated diagnostic tests and imaging procedures, ensuring timely execution.
- Prescribed medications and therapies under physician supervision and consent
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained medical records in compliance with HIPAA regulations and best practices.
- Recorded patient histories and vital signs accurately for physician review.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Educated patients on treatment plans and medication management effectively.
- Coordinated scheduling of appointments and follow-up visits, improving office efficiency.
Medical Assistant
Neurology Consultants of CNJ Dr. Nizam
Edison
01.2017 - 12.2017
- Obtained patient vitals and completed thorough patient intake procedures.
- Scheduled appointments and maintained accurate EMR/EHR charting.
- Supported EEG/EMG procedures and communicated clearly with patients.
- Took vital signs and prepared patients for examinations.
- Recorded patient histories and vital signs accurately for physician review.
- Maintained medical records in compliance with HIPAA regulations and best practices.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Medical Assistant and Receptionist
Dr. Kukreja
Edison, NJ
01.2016 - 12.2016
- Managed phone communications, scheduling, and front-desk operations efficiently.
- Verified insurance coverage, obtained necessary authorizations, and handled sensitive documents with care.
- Managed appointment scheduling and coordinated patient flow to optimize clinic operations.
- Supported physician during procedures by preparing instruments and maintaining sterile environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Medical Assistant
Everest Institute
South Plainfield, NJ05.2017
High School Diploma -
Penn Foster Career School
Scranton, PA04.2016
Skills
- Patient scheduling
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Data entry
- Fluent in spanish
- Medical office administration
Certification
- CPR - American Heart Association
- OSHA - Everest Institute
- HIPAA - Everest Institute
LANGUAGES
English
Spanish
Timeline
Storage Property Manager
Public Storage
11.2023 - 12.2025
Customer Service Manager
FiveBelow
04.2021 - 11.2023
Medical Assistant
Osteoporosis and Endocrinology Center NJ
01.2018 - 02.2020
Medical Assistant
Neurology Consultants of CNJ Dr. Nizam
01.2017 - 12.2017
Medical Assistant and Receptionist
Dr. Kukreja
01.2016 - 12.2016
Medical Assistant
Everest Institute
High School Diploma -
Penn Foster Career School