Mrunali Tumuluri
Aubrey,Texas
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Counter Server
Velvet Taco
Aubrey, Texas
11.2023 - 01.2025
- Provided exceptional service that reflected restaurant standards and core values.
- Participated in ongoing training to enhance job skills and knowledge.
- Resolved guest complaints to maintain complete customer satisfaction.
- Processed order transactions and handled debit and cash operations.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Resolved customer complaints in a timely manner.
- Effectively multitasked within fast-paced environment.
Sales Associate
HOTWORX
Aubrey, Texas
03.2024 - 07.2024
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted customers with product selection, sizing and styling.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Bachelor of Science - Information Technology
University of North Texas
Denton, TX05-2027
Skills
- Customer service
- Effective communication
- POS system operation
- Upselling strategies
- Team player
- Order accuracy
- Customer focused
- Resourceful
- Accuracy and efficiency
Languages
Spanish
Limited
English
Native/ Bilingual
Certification
- Microsoft Word Certification
- Microsoft Excel Certification
Affiliations
- Voluntary Work with Project Qurencia
- Programming Clubs at University
References
References available upon request.
Timeline
Sales Associate
HOTWORX
03.2024 - 07.2024
Counter Server
Velvet Taco
11.2023 - 01.2025
- Microsoft Word Certification
- Microsoft Excel Certification
Bachelor of Science - Information Technology
University of North Texas
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