Qrondee Evans
Lombard,IL
Summary
Detail-oriented and customer-focused professional with extensive experience in customer service, account management, and administrative support. Recognized for accuracy, efficiency, and ability to manage high-volume workloads while maintaining excellent service standards. Strong problem-solving skills and ability to adapt quickly in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
AmerisourceBergen
Naperville, Illinois
07.2013 - Current
- Assisted customers with missed shipments, pricing adjustments, and backorders resolution.
- Processed orders efficiently while ensuring accurate data entry.
- Collaborated with internal departments and vendors to streamline operations.
- Trained junior sales team members and new associates on best practices.
- Maintained accurate records of customer interactions and transactions.
- Handled escalated calls to ensure customer satisfaction and resolution.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
TCF Bank
Schiller Park, USA
01.2007 - 12.2012
- Resolved customer inquiries, researched account issues, and provided high-quality service in accordance with policies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Investigated issues related to ATM machines or online banking platforms.
- Ensured compliance with federal regulations related to banking practices.
- Analyzed customer financial needs and recommended appropriate banking products.
Customer Service Representative
Preferred Meal Systems
Berkeley, USA
06.1999 - 11.2007
- Managed accounts, processed orders, handled high call volumes, and resolved customer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
Education
Diploma -
Cosmopolitan Prep High School
Certificate -
Business Management Training Program
Skills
- Problem-solving
- Task prioritization
- Organizational skills
- Friendly, positive attitude
- Attention to detail
- Active listening
- Customer relations
Timeline
Customer Service Representative
AmerisourceBergen
07.2013 - Current
Customer Service Representative
TCF Bank
01.2007 - 12.2012
Customer Service Representative
Preferred Meal Systems
06.1999 - 11.2007
Diploma -
Cosmopolitan Prep High School
Certificate -
Business Management Training Program