Hi, I’m
Empress Pando
Kermit,Texas
Summary
I'm looking for new opportunities to start a career working from home. I learn quickly, and am comfortable working alone or with a team. I have many years of customer service experience, sales experience, and very active on social media. I would appreciate any opportunities sent my way and believe working from home will be a life-changing and rewarding experience.
Overview
18
years of professional experience
Work History
Kermit Answering Service And Tanning
Office Secretary
05.2015 - Current
Job overview
- This is an answering service
- I answer phones and transfer calls to the correct company
- I also provide information to callers, take messages and tend to customers that come in to tan
- I work eight hour shifts alone in an office environment.
Huddle House
Shift Supervisor
12.2009 - 01.2012
Job overview
- I took food orders from customers and took care of their needs until they left
- I handled money at the cash register, cleaned up my assigned area, and restocked condiments for the next shift
- As head server, I oversaw the that shift I was working ran smoothy, trained new employees, and handled customers' concerns or complaints.
T Mobile Wireless
Bilingual Customer Service Representative
03.2007 - 11.2009
Job overview
- I sold cellular phone service to customers, provided customer service related to their accounts such as billing issues, new lines, broken/damaged phones and much more
- I also recommended things like cellular plans based on customer usage habits and budget, devices based on customer needs, budget, and technological proficiency.
Alltel Wireless
Bilingual Customer Service Representative
08.2005 - 03.2007
Job overview
- I sold cellular phone service to customers, provided customer service related to their accounts such as billing issues, new lines, broken/damaged phones and much more
- I also recommended things like cellular plans based on customer usage habits and budget, devices based on customer needs, budget, and technological proficiency.
Education
Midland CollegeMidland, TX
No Degree from Business Administration
ITS Cosmetology InstituteOdessa, TX
No Degree from Cosmetology
Kermit High SchoolKermit, TX
High School Diploma
05.2003
University Overview
- Spanish Club Member
- Beta Club Member
Skills
- Customer Support
- Multi-tasking
- Calm under pressure
- Computer Skills
- Working Independently
- Customer Retention
Timeline
Office Secretary
Kermit Answering Service And Tanning
05.2015 - Current
Shift Supervisor
Huddle House
12.2009 - 01.2012
Bilingual Customer Service Representative
T Mobile Wireless
03.2007 - 11.2009
Bilingual Customer Service Representative
Alltel Wireless
08.2005 - 03.2007
Midland College
No Degree from Business Administration
ITS Cosmetology Institute
No Degree from Cosmetology
Kermit High School
High School Diploma
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