Mstyrius Hicks
Summary
Seeking a dynamic role to capitalize on my diverse skill set and professional background. With a solid foundation in Business, I excel in guiding learners through challenging subjects, fostering engagement, and achieving educational goals. My proficiency in remote customer service has honed my ability to excel in fast-paced virtual environments, ensuring seamless interactions and optimal learning experiences.
Overview
4
4
years of professional experience
Work History
4th Grade Teacher
Richmond Public Schools
03.2022 - Current
- Maintained rules of conduct that encouraged self-discipline and responsibility.
- Created lesson plans and chose supporting materials to promote positive learning experiences. Differentiated instruction according to student skill level.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Encouraged student creativity with motivation, positive feedback and constructive criticism.
Human Resources Specialist
United States Army National Guard
03.2020 - Current
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Provided essential support to address individual HR needs of employees.
- Gathered and evaluated promotional data to improve future planning.
- Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.
- Mentored junior HR professionals in best practices for human resources management, contributing to the development of future leaders within the organization.
- Served as a trusted advisor to both management and employees on matters related to human resources policies and procedures, ensuring consistent application across the organization.
Customer Experience Specialist
CarMax
02.2021 - 09.2023
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
- Communicated with customers via phone, email and online chats.
- Assisted customers with making payments or completing orders in system.
- Filled out paperwork to register vehicles and complete sales.
- Managed sales negotiations and financing options.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
Education
Bachelor of Science - Business Management
Old Dominion University
Norfolk, Virginia12.2024
Real Estate License - Real Estate
Moseley Flint School of Real Estate
Remote07.2024
Skills
- Multitasking and Organization
- Verbal and Written Communication
- Human Resources Management Systems
- Procedure Compliance
- Policies Implementation
- Report Preparation
- Upselling Products and Services
- Understanding Customer Needs
- 81 wpm Typing Speed
- Transaction Processing
- Customer Retention Strategies
- Curriculum knowledge
- Positive Reinforcement
- Student Engagement
- Mathematics proficiency
- Differentiated Instruction
- Assessment Strategies
- Digital Literacy
Timeline
4th Grade Teacher
Richmond Public Schools
03.2022 - Current
Customer Experience Specialist
CarMax
02.2021 - 09.2023
Human Resources Specialist
United States Army National Guard
03.2020 - Current
Bachelor of Science - Business Management
Old Dominion University
Real Estate License - Real Estate
Moseley Flint School of Real Estate