Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

M. Tabatha Culver

Portland,MI

Summary

Compassionate professional with analytical knowledge and critical thinking skills. Thrives in data-driven environments. Tackles challenges with empathy, positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

18
18
years of professional experience

Work History

Patient Access Rep. Senior

Corewell Health
Grand Rapids, MI
03.2023 - Current
  • Assisted with scheduling outpatient appointments.
  • Provided assistance to internal departments.
  • Trained new staff on office procedures, software programs and customer service protocols.
  • Provided administrative support to medical staff, including scheduling appointments and managing patient records.
  • Assisted with the coordination of patient care by communicating with other departments as necessary.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

Patient Access Representative

Spectrum Health-Big Rapids and Reed City, MI
Big Rapids and Reed City, MI
04.2017 - 12.2022
  • Field incoming calls for 5 family practice facilities; scheduling appointments.
  • Initial contact point for patients and visitors to the Reed City & Big Rapids campuses.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Entered insurance, demographics and health history into patient database/ Epic.
  • Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
  • Greeted patients and visitors in a courteous and professional manner.
  • Ensured accuracy of all data entered manually or electronically into computer system.

Senior Legal Assistant

Mecosta County Prosecutor-Big Rapids, MI
Big Rapids, MI
01.2015 - 09.2016
  • Assisted in trial preparation activities such as organizing exhibits, preparing witness binders and assembling jury instructions.
  • Uphold confidentiality standards as set forth by SCAO.
  • Coordinated and scheduled meetings and telephone conferences.
  • Drafted, edited and finalized legal documents such as contracts, pleadings, and motions.

Compliance Officer

77th District Court, Probation-Big Rapids, MI
Big Rapids, MI
10.2006 - 01.2015
  • Investigative duties which include review of criminal histories, driving records and police reports
  • Scheduling on court docket
  • Organize and prepare sentencing files / preparation of legal documentation for hearings
  • Manage an average of 800 case files; prepare show-cause documentation and conduct hearings
  • Adherence to strict confidentiality regulations.

Education

Healthcare Management

Eastern Gateway Community College
Steubenville, OH

Skills

  • Excellent organization
  • Communication skills
  • Able to work well with minimal supervision
  • Deadline oriented
  • Familiar with legal and medical terminology
  • Proficient with many types of software
  • Office equipment
  • HIPAA Compliance

Accomplishments

  • Restructured process for tracking compliance files more efficiently
  • Instrumental in developing probation codes for personal/medical information recorded onto court register of actions in order to maintain confidentiality of client information
  • Streamlined intake process of new files

Timeline

Patient Access Rep. Senior

Corewell Health
03.2023 - Current

Patient Access Representative

Spectrum Health-Big Rapids and Reed City, MI
04.2017 - 12.2022

Senior Legal Assistant

Mecosta County Prosecutor-Big Rapids, MI
01.2015 - 09.2016

Compliance Officer

77th District Court, Probation-Big Rapids, MI
10.2006 - 01.2015

Healthcare Management

Eastern Gateway Community College

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M. Tabatha Culver