MUDIT MATHUR
Boston,USA
Summary
Telecom Engineer specializing in technical support and network engineering. I am committed to ensuring optimal network performance and reliability through effective troubleshooting, IP infrastructure management, and telecom operations support. My background includes maintaining network stability, providing technical assistance to end-users, and implementing network solutions. I aim to leverage my technical skills and industry expertise to contribute to innovative telecom projects and enhance network efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Teaching Assistant
Northeastern University – Department of Information Systems
Boston, MA
09.2023 - 12.2023
- Assisted the Professor in delivering lectures and practical sessions on network design principles, tools, and testing methodologies
- Collaborated on student projects, providing guidance on the implementation of networking solutions, including VPN setups, VLAN configurations, and remote access protocols.
NOC Engineer
Nokia Solutions and Networks
Jaipur, INDIA
05.2018 - 07.2021
- Set up, manage, and respond to alerts
- This involved configuring thresholds and notifications for various network parameters like bandwidth usage, latency, and device status
- Handled and resolved complaints of prepaid and postpaid GSM customers of Vodafone Rajasthan on every day-to-day basis
- Tracked and analyzed network performance metrics (e.g., packet loss, latency, jitter) to ensure optimal performance and identify potential issues before they escalate
- If the issue cannot be resolved at the NOC level, escalate it to higher-level support teams (e.g., L2/L3 engineers) while providing detailed incident reports
- Logged all incidents, including actions taken and final resolution, into a ticketing system using JIRA for tracking and future reference
- Monitor and ensure that third-party vendors meet their Service Level Agreements (SLAs) and escalate issues as necessary
- Provide regular reports on network performance, uptime statistics, and other key metrics to management
- 24/7 Available for on-call support for troubleshooting and technical support to all GSM and LTE users of Vodafone Rajasthan
- Assisted customer support teams by providing technical insights such as Cell ID and LAC ID details or by directly interacting with customers during network-related incidents or upgrades.
Technical Support Engineer
Quasar Telecom Consultants Private Limited
Bangalore, KA
03.2016 - 03.2018
- Monitored key performance of GSM network such as indicators (KPIs) and network metrics to assess performance
- Identified and analyzed performance issues, providing recommendations for optimization
- Provided 24/7 technical support for Nokia’s networking products, including routers, switches, and GSM solutions
- Diagnosed and resolved complex LTE technical issues related to network performance, connectivity, and hardware/software failures
- Utilized CRM systems for case management and customer interaction
- Utilized diagnostic tools and techniques to identify and mitigate network issues, ensuring minimal downtime and optimal performance
- Escalated unresolved issues to higher-level technical teams or engineering departments, providing detailed documentation and analysis
- Conducted pre-deployment testing and validation to ensure compatibility and stability
- Assisted in conducting weekly meetings, preparing memos and documenting the updates on the project progress
- Extracted and managed customer data using PIVOT and V LOOKUP in excel
- Presented data findings and strategic recommendations to senior management, facilitating data-driven decision-making.
Education
Masters in information systems -
Northeastern University
Boston, MABachelors in Electronics -
Rajasthan Technical University
Kota, RAJSkills
- Networking Concepts
- Routing
- Switching
- VLAN
- VPN
- Wireless technology
- GSM
- LTE
- Network Tools
- Solar Winds
- JIRA
- CRM
- Networking Protocols
- TCP/IP
- IPv4
- IPv6
- Network Monitoring
- Wireshark
- SolarWinds
- Scripting and Automation
- Python scripting
- Operating System
- Microsoft Windows
- Linux
Certification
- Cisco Certified Network Associate (CCNA), April, 2024
- Microsoft Azure Administrator Associate, June 2024
- Successfully completed training on Risk Control and Safety management conducted by Nokia Solutions India., July 2018
Accomplishments
Research Publications in association with Rajasthan Technical University, India, 2019-2020, Collaborated with my peers and worked on a research paper Parameter Estimation and Early Dynamics of COVID-19 Disease that was published in 3rd International Conference on Communication and Computational Technologies (ICCCT 2021).
Timeline
Teaching Assistant
Northeastern University – Department of Information Systems
09.2023 - 12.2023
NOC Engineer
Nokia Solutions and Networks
05.2018 - 07.2021
Technical Support Engineer
Quasar Telecom Consultants Private Limited
03.2016 - 03.2018
- Cisco Certified Network Associate (CCNA), April, 2024
- Microsoft Azure Administrator Associate, June 2024
- Successfully completed training on Risk Control and Safety management conducted by Nokia Solutions India., July 2018
Masters in information systems -
Northeastern University
Bachelors in Electronics -
Rajasthan Technical University
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