Mudita Moudgalya
Cedar Park
Summary
I am presently employed as an Associate Banker at Chase Bank, where I have gained over four years of experience in customer service. I possess excellent communication skills, and I am adept at troubleshooting customer issues. Additionally, I exhibit empathy toward clients, enabling me to better understand their needs. Seasoned Associate Banker with comprehensive knowledge in retail banking and customer service. Demonstrated ability to build relationships, handle complex transactions, and provide financial advice. Proven strengths include problem-solving skills, analytical thinking, and a strong grasp of risk management principles. Previous work has made significant impact in improving customer satisfaction and driving operational efficiency in banking environments.
Overview
9
9
years of professional experience
Work History
Associate Banker
JP Morgan chase
01.2019 - Current
- Developed extensive knowledge of bank products, including deposit accounts.
- Assisted customers with account opening and ongoing maintenance.
- Educated customers on features and benefits of various banking products.
- Cross-sold banking services, including credit cards and insurance policies.
- Resolved customer inquiries and complaints promptly while adhering to policies.
- Monitored customer accounts for suspicious activities to prevent fraud.
- Collaborated with departments to enhance service delivery efficiency.
- Conducted daily audits of cash transactions for accuracy and compliance.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Modified, opened and closed customer accounts.
- Advised customers on bank products, services and financial planning options.
- Utilized banking software to update client accounts and process transactions efficiently.
Front End Developer Intern
GE Healthcare
05.2018 - 09.2018
- Work closely with UX designers, project managers, back-end engineers, and other front-end engineers to implement versatile solutions to tricky web development problems.
- Worked on the dummy MR machine software.
- Worked closely with UX and UI Designers to implement their visual designs into functional code.
- Developed user interfaces for web applications using HTML, CSS and JavaScript.
Licensing Associate
HCL Technologies
07.2016 - 05.2017
- Manage existing licensing deals and licensee relationships, and gather specific category and retail information.
- Respond to every email, call, and inquiry—to the extent possible.
- Secure new licensing deals, and negotiate renewal.
- General coordination of the team to ensure the efficient running and effective working of the team.
- Independently manage an ongoing portfolio of technologies, including pre-disclosure, disclosed, provisional, full applications, published patents, pending licenses, and options.
- Conducted research on relevant state laws, rules, and regulations related to licensure requirements.
- Processed incoming applications in a timely manner, ensuring accuracy of information provided.
Education
Bachelor of technology - Information Technology
United Institute of technology
Uttar Pradesh07.2016
Skills
- Interpersonal skills
- Financial advising
- Customer service
- Transaction processing
- Relationship building
- Computer proficiency
- Communication skills
- Active listening
- Problem solving
- Management expertise
- Data analysis
- Banking regulations
- Consultative sales
- Cash handling
- Fraud prevention
Languages
English, Hindi, Bengali
Hobbies and Interests
Artistic activities such as painting or graphic design., cooking., singing., writing., meeting new people and learning about a new culture.
Software
html, CSS, JavaScript.
Accomplishments
- My team has recognized several times for helping clients by going above and beyond.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Bengali
Native/ Bilingual
Timeline
Associate Banker
JP Morgan chase
01.2019 - Current
Front End Developer Intern
GE Healthcare
05.2018 - 09.2018
Licensing Associate
HCL Technologies
07.2016 - 05.2017
Bachelor of technology - Information Technology
United Institute of technology