JESSICA ARECHIGA
San Bernardino
Summary
Dynamic and results-driven professional with a strong background in customer service at JPMorgan Chase. Adept in cash handling and online banking support. Has proven leadership and problem-solving skills that enhance team performance and drive customer satisfaction. Consistently delivering positive experiences and resolving issues efficiently, while still demonstrating empathy and patience to all clients. Passionate about improving service quality and fostering team collaboration.
Overview
9
9
years of professional experience
Work History
Associate Banker
JPMorgan Chase
Moreno Valley
07.2024 - Current
- Employed strong interpersonal skills during direct interactions with customers, in person or via phone.
- Assisted customers with online banking inquiries, cash transactions, and account maintenance.
- Monitored customer account activity to detect suspicious transactions or fraud.
- Resolved customer issues efficiently, and empathized with customers to ensure positive banking experiences.
- Executed daily responsibilities, including balancing teller drawers, verifying cash amounts, and reconciling discrepancies.
FRONT END SUPERVISOR
ROSS DRESS FOR LESS
San Bernardino
07.2017 - Current
- Coached and mentored team members to ensure proper performance and customer relations skills
- Demonstrated friendly, fast, and efficient checkout skills
- Kept checkout areas clean and organized by delegating tasks to team members
- Resolved customer inquiries and complaints in a timely and professional manner while understanding customer needs
SEASONAL SORT CENTER ASSOCIATE
AMAZON
San Bernardino
11.2023 - 02.2024
- Sorted, scanned, and stacked packages on pallets to ensure customer orders are ready for delivery
- Used technologies like computers, smartphones, and apps to scan bar codes to properly sort inventory
MERCHANDISING EXECUTION ASSOCIATE
THE HOME DEPOT
San Bernardino
01.2023 - 06.2023
- Performed in-store merchandising service activities, such as planogram maintenance, rearrangement projects, overhead organization, and display/signage maintenance, designed to enhance the customer experience and drive sales
- Demonstrated ability to problem solve and work effectively with cross-functional teams in a fast-paced environment
Education
BACHELOR OF ARTS (B.A.) - Sociology
California State University, Fullerton
06-2021
Skills
- Interpersonal skills
- Empathy and patience
- Problem solving
- Leadership and mentoring
- Time management
- Teller operations
- Online banking support
- Cash handling
- Retail experience
- Sales and service driving
- Work area safety and cleanliness
- Customer service improvement
Timeline
Associate Banker
JPMorgan Chase
07.2024 - Current
SEASONAL SORT CENTER ASSOCIATE
AMAZON
11.2023 - 02.2024
MERCHANDISING EXECUTION ASSOCIATE
THE HOME DEPOT
01.2023 - 06.2023
FRONT END SUPERVISOR
ROSS DRESS FOR LESS
07.2017 - Current
BACHELOR OF ARTS (B.A.) - Sociology
California State University, Fullerton