Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rachelle Koumado

Houston,TX

Summary

Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.

Overview

12
12
years of professional experience

Work History

Associate Banker

JP Morgan Chase
03.2016 - Current
  • Conduct financial transactions, such as deposits, withdrawals, wires, payments, account opening, etc.
  • Maintain accurate records of all customer accounts and transactions to ensure all documentation and paperwork is in place and within compliance.
  • Balance teller drawers and ATM cash.
  • Establish strong relationships with customers to increase customer loyalty.
  • Manage escalations with polite service, knowledgeable support, and professionalism to satisfy needs and protect bank reputation.
  • Prioritize multiple tasks while maintaining accuracy and timeliness.
  • Assist over 50 customers on a daily basis

Manager Trainee

Rack Room Shoes
10.2014 - 10.2015
  • Develop and implement training programs for new hires to ensure they had the tools needed to succeed in their roles.
  • Provide guidance and coaching to employees on how to better handle difficult customer service situations.
  • Coach team members on how to develop stronger communication skills when interacting with customers over the phone or in person.
  • Resolve client issues by delivering excellent customer service and maintaining a positive attitude.
  • Help with checkout and cashier duties when necessary.
  • Supervise and direct a team of 5+
  • Establish open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.

Team Leader

Chick-fil-A
05.2013 - 10.2014
  • Resolve customer complaints in an effective manner while maintaining a high level of customer service.
  • Ensure compliance with all safety regulations in the workplace.
  • Participate in regular meetings with senior leadership to provide updates on team progress.
  • Offer training and support to keep team members motivated and working toward objectives.

Education

Bachelor of Arts - Psychology

Texas State University
San Marcos, Texas

Associate of Arts - Multidisciplinary Studies

Houston Community College
Houston, Texas

Skills

  • Team Leadership
  • Effective decision-making
  • Effective time management
  • Cash Handling
  • Conflict Resolution and Mediation Skills
  • Interpersonal Skills
  • Strong focus on accuracy
  • Microsoft, PowerPoint, & Excel
  • Financial Analysis & Risk Assessment
  • Clear and concise communication

Languages

English - Fluent
Ewe - Fluent

Timeline

Associate Banker

JP Morgan Chase
03.2016 - Current

Manager Trainee

Rack Room Shoes
10.2014 - 10.2015

Team Leader

Chick-fil-A
05.2013 - 10.2014

Bachelor of Arts - Psychology

Texas State University

Associate of Arts - Multidisciplinary Studies

Houston Community College

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