Muhammad Alawad
Toledo,OH
Summary
Proactive Security Supervisor with expertise in safety management and team training. Developed and implemented enhanced safety protocols, improving operational efficiency and team performance. Skilled in emergency response planning and vulnerability inspections, ensuring a secure environment while effectively addressing guest concerns.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Security Supervisor
GardaWorld Security
Perrysburg, Ohio
01.2025 - Current
- Supervised security personnel to ensure compliance with protocols and policies, enhancing overall security effectiveness.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Conducted routine inspections of premises, identifying security vulnerabilities and recommending corrective actions.
- Analyzed incident reports to identify trends, leading to enhanced security measures and reduced incident recurrence.
- Trained staff on safety procedures and efficient surveillance techniques.
- Developed and implemented emergency response plans for diverse scenarios.
Valet Supervisor
Hospitality Parking Services and PMC
Toledo, Ohio
07.2022 - 06.2026
- Streamlined valet service operations during peak hours to improve efficiency for large groups and special events.
- Resolved guest issues with valet service, fostering brand loyalty and reducing service disruptions.
- Coached team members to exceed customer service standards, contributing to improved overall guest experience.
- Transported vehicles to designated parking areas, secured vehicles, and returned tags and keys to the key booth.
- Greeted guests, explained valet procedures, and answered questions to enhance satisfaction and encourage repeat business.
- Transported vehicles to designated parking areas, secured vehicles, and returned tags and keys to the key booth.
Courier Driver
Fedex Express
Rossford, Ohio
08.2024 - 02.2025
- Delivered time-sensitive packages to residential and commercial locations efficiently.
- Delivered packages to customer doorsteps and business offices.
- Tracked deliveries and pickups using FedEx systems to ensure record accuracy.
- Optimized delivery routes with team to enhance overall delivery efficiency.
- Coordinated with dispatch and customers to provide clear delivery updates.
- Ensured vehicle maintenance and safety checks were conducted regularly.
Warehouse Worker
Amazon
Perrysburg, Ohio
02.2021 - 06.2022
- Staged scanned packages for delivery drivers to streamline loading process.
- Sorted products onto shelves using handheld scanner to maintain organized inventory.
- Moved stock to designated areas within warehouse for quick access. to designated areas within warehouse for efficient access. and other materials to and from storage and production areas and loading docks.
Package Handler
Fedex Ground
Rossford, Ohio
08.2020 - 12.2020
- Loaded completed orders onto pallets according to delivery numbers for efficient dispatch.
- Loaded completed orders on pallets according to delivery numbers.
- Sorted packages to designated slide, line, or belt for streamlined final distribution.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Cleared jams and blockages in conveyor system to maintain smooth operations.
Bookkeeper
Barnes & Noble
Ann Arbor, Michigan
09.2019 - 09.2020
- Managed accounting, payroll, and bookkeeping services to ensure accuracy and compliance in financial reporting.
- Recorded deposits, credit card charges, and sales entries to maintain accurate cash flow management.
- Reviewed purchase documents and company receipts for precise reconciliation with financial statements.
Cashier
Bp Oil Co
Ann Arbor, Michigan
01.2017 - 08.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer payments using cash and credit card methods, issued receipts and provided change.
- Received payments from customers for purchases and provided accurate change.
- Addressed customer inquiries about products and services, enhancing their shopping experience with accurate information.
- Delivered exceptional customer service by actively listening and engaging with patrons, fostering positive shopping experiences.
- Executed daily recovery tasks to maintain organized and an organized and clean store environment, supporting efficient operations.
Education
Associate of Science - Radiology
Mercy College of Ohio
Toledo, OH04-2023
Associate of Applied Science - General in Math And Science
Washtenaw Community College
Ann Arbor, MI05-2018
Associate of Applied Science - Health Sciences
Washtenaw Community College
Ann Arbor, MI05-2018
Skills
- Security Monitoring
- Logistics Coordination
- Safety procedures
- Conflict resolution
- Conflict resolution
- Customer Service
- Customer communication
- Verbal communication
- Professional Demeanor
- Reliable trustworthiness
- Bilingual Communication
- Conflict resolution
Languages
English
Professional
Arabic
Professional
Timeline
Security Supervisor
GardaWorld Security
01.2025 - Current
Courier Driver
Fedex Express
08.2024 - 02.2025
Valet Supervisor
Hospitality Parking Services and PMC
07.2022 - 06.2026
Warehouse Worker
Amazon
02.2021 - 06.2022
Package Handler
Fedex Ground
08.2020 - 12.2020
Bookkeeper
Barnes & Noble
09.2019 - 09.2020
Cashier
Bp Oil Co
01.2017 - 08.2020
Associate of Science - Radiology
Mercy College of Ohio
Associate of Applied Science - General in Math And Science
Washtenaw Community College
Associate of Applied Science - Health Sciences
Washtenaw Community College