Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Muhammad Ansari

CA

Summary

Experienced IT Specialist with expertise in network and system administration, technical support, and IT project management. Skilled in troubleshooting and resolving complex IT issues, implementing security measures, and collaborating with cross-functional teams. Dedicated to delivering high-quality IT solutions to optimize organizational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Hawthorne Suites By Wyndham
05.2021 - Current
  • Enthusiastically responded to an average of 40 incoming calls daily, providing excellent customer support and effectively resolving customer issues
  • Delivered high-quality technical support at the network level, including WAN and LAN connectivity, routers, firewalls, and security
  • Provided basic remote access solution implementation and support, including VPN,
    Remote Desktop Services, and Citrix, to the entire 300-customer database
  • Performed regular system documentation maintenance in the ticketing system
  • Delivered comprehensive IT support relating to technical issues involving a variety of applications and operating systems to customers and 100 staff members, including senior management
  • Laptop/Desktop Break-Fix, Remote Desktop Support, Remote Office on-site Travel.

General Manager

Wayback Burgers
03.2019 - 02.2021
  • Overseeing daily business operations
  • Developing and implementing growth strategies
  • Training low-level managers and staff
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Education

Bachelor of Science - Computer Science

Western Governors University
Salt Lake City, UT
12.2025

Associate in computer science -

Woodland Community College
Woodland, CA
11.2021

Skills

Programming Languages: JavaScript, Java, C/C

LinuxFrameworks and Databases: React Native, NodeJS, MySQL

Tools: Git, service now, Jira, GraphQL, Visual Studio

Network Skills: Server Maintenance, LAN/WAN, VPN, Routers, Switches

Certification

Google IT support Specialist

Comptia A+

Timeline

IT Support Specialist

Hawthorne Suites By Wyndham
05.2021 - Current

General Manager

Wayback Burgers
03.2019 - 02.2021

Bachelor of Science - Computer Science

Western Governors University

Associate in computer science -

Woodland Community College

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Muhammad Ansari