Muhammad Harper
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Currently Enrolled in a Bachelors Degree program for CyberSecurity looking to commit long term to a IT role to help develop the necessary skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hotel Night Auditor
Home2 Suites By Hilton
Charlotte, NC
09.2023 - Current
- Greeted guests upon check-in and provided detailed information about the hotel services.
- Answered incoming calls promptly while maintaining courteous telephone etiquette.
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
- Updated guest profiles on computer systems as needed with current contact information.
- Processed payments for all guest transactions accurately and efficiently.
- Ensured that all guests had a pleasant stay by providing excellent customer service at all times.
- Managed and monitored front desk operations, ensuring compliance with policies and procedures.
Help Desk Support Specialist
TEKsystems
Charlotte, NC
02.2023 - 09.2024
- Installed anti-virus programs on users' computers and configured them accordingly.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Configured network settings including IP addresses and DNS servers on a variety of devices such as routers, switches, firewalls.
- Performed daily system monitoring to verify the integrity and availability of all hardware resources.
Help Desk Support Specialist
Onelcoud
Charlotte, NC
02.2022 - 02.2023
- Installed anti-virus programs on users' computers and configured them accordingly.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Configured network settings including IP addresses and DNS servers on a variety of devices such as routers, switches, firewalls.
- Performed daily system monitoring to verify the integrity and availability of all hardware resources.
- Collaborated with other IT teams such as Networking and Security during projects.
IT Support Specialist
Brooksource
Charlotte, NC
05.2020 - 01.2022
- Reviewed logs of system events for potential issues or threats.
- Implemented security measures to protect data from unauthorized access.
- Created user accounts and configured settings in Active Directory.
- Resolved network connectivity issues with routers and switches.
- Installed software applications as requested by customers.
- Tested hardware components prior to deployment in production environment.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Assisted colleagues with complex IT problems or inquiries.
- Trained new employees on the use of computer systems and programs.
Education
Bachelor of Science - Cybersecurity
Western Governors University
Salt Lake City, UT06-2025
High School Diploma -
Penn Foster Career School
Scranton, PA04-2017
Skills
- Multitasking and Organization
- Problem-Solving
- Daily Reporting
- Generating Reports
- Strong Work Ethic
- Policy compliance
Certification
- Comptia A+ ( In Progress )
- Comptia Security + ( In Progress )
- Google Data Analytics Professional Certificate.
- IBM CyberSecurity Professional Certificate
- IBM Fundamentals of CyberSecurity Professional Certificate
- ISC2 CyberSecurity Certificate
Languages
English
Professional
Arabic
Limited
Affiliations
- Youth Soccer Coach
- Community Garden Volunteer
- Local Food Guide
Timeline
Hotel Night Auditor
Home2 Suites By Hilton
09.2023 - Current
Help Desk Support Specialist
TEKsystems
02.2023 - 09.2024
Help Desk Support Specialist
Onelcoud
02.2022 - 02.2023
IT Support Specialist
Brooksource
05.2020 - 01.2022
Bachelor of Science - Cybersecurity
Western Governors University
High School Diploma -
Penn Foster Career School