Muhammad Kabir
Lahore,Punjab
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Account Receivable & Follow Up
Mergant Support Services
Islamabad, Islamabad
08.2023 - 05.2024
- Managed approximately 40 Calls, Emails and faxes per day from customers
- Multitasking Handling; Eligibility Verification (Soft: Fuse Patterson); Claim Submission (Soft: Fuse Patterson);
CNC Programming Technician
Three Cast Malaysian SDN BHD
Malaysia
04.2019 - 03.2023
- Program Editing; Work Offset; Programming set-up according to 3D design; Setting Variations;
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Account Receivable & Follow Up
HQ Analytics Healthcare Quality
Lahore, PUNJAB
06.2024 - Current
- Managed approximately 40 incoming calls, emails and faxes per day from customers
- Payment Posting (Soft: Eagle Soft, Dentrix, Open Dental); Claim Submission (Soft: Eagle Soft, Dentrix, Open Dental);
- Ensured timely responses to customer queries with effective prioritization of tasks.
- Demonstrated adaptability by managing multiple responsibilities simultaneously and adjusting to changing priorities as necessary.
- Identified opportunities for process improvement, leading to increased productivity and reduced errors.
- Maintained accurate records, contributing to better organization and case management.
Skills
Communication, Ability to Work Under Pressure, Strong Interpersonal Skills, Problem Solving , Strong hold on Maintaining Records
undefinedTimeline
Account Receivable & Follow Up
HQ Analytics Healthcare Quality
06.2024 - Current
Account Receivable & Follow Up
Mergant Support Services
08.2023 - 05.2024
CNC Programming Technician
Three Cast Malaysian SDN BHD
04.2019 - 03.2023
Similar Profiles
Tracey ScurrTracey Scurr
Residential Disabilities Support Worker/Team leader at Southern Cross support Services-Team Leader, Foundations Care: Support/Youth Worker, Toowoomba QLD. (FIFO to Rockhampton & Gladstone) Breakaway: Delivering Quality support, Toowoomba, QLD. STRIDE: For better mental health. Toowoomba, QLD. Family Cantered Support Services. Stanthorpe, QLDResidential Disabilities Support Worker/Team leader at Southern Cross support Services-Team Leader, Foundations Care: Support/Youth Worker, Toowoomba QLD. (FIFO to Rockhampton & Gladstone) Breakaway: Delivering Quality support, Toowoomba, QLD. STRIDE: For better mental health. Toowoomba, QLD. Family Cantered Support Services. Stanthorpe, QLD
Natalie RosaNatalie Rosa
Independant Support Worker at Natalie Rosa Support Services & Beyond Ability Support ServicesIndependant Support Worker at Natalie Rosa Support Services & Beyond Ability Support Services
Joshua Emmanuelle AgoncilloJoshua Emmanuelle Agoncillo
Service Assurance Associate at Goodman Support Services Inc. Doing Business Under the Name and Style of Endeavor Managed ServicesService Assurance Associate at Goodman Support Services Inc. Doing Business Under the Name and Style of Endeavor Managed Services
Muhammad HasnainMuhammad Hasnain
Developer at Uk Soft SolutionsDeveloper at Uk Soft Solutions
Maira MunirMaira Munir
Postgraduate Resident at Services HospitalPostgraduate Resident at Services Hospital