Muhammad Khurshid
Bolingbrook,IL
Summary
Dedicated and adaptable professional with a proven track record across multiple industries. As an infantryman, I honed leadership, problem-solving, and crisis management skills in high-pressure environments, ensuring mission success through effective communication and teamwork. Transitioning to a customer service representative role at Circle K, I further refined my customer-centric approach, leveraging strong communication and conflict resolution abilities to deliver exceptional service and drive customer satisfaction. My experience at Amazon's warehouse reinforced my ability to thrive in fast-paced environments, demonstrating attention to detail and time management skills to meet operational demands efficiently. Additionally, as a computer science intern, I developed proficiency in coding, software development, and web design, showcasing adaptability and a willingness to learn new technologies. With a diverse skill set encompassing leadership, customer service, and technical expertise, I am eager to leverage my capabilities to contribute positively to your team.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Infantryman
United States Army National Guard
Elgin, IL
04.2023 - Current
- Leadership: Ability to lead and inspire teams towards achieving common goals.
- Adaptability: Capacity to adjust and thrive in dynamic and changing environments.
- Problem-solving: Skill in analyzing complex situations and devising effective solutions.
- Communication: Clear and effective communication skills for conveying ideas and coordinating with others.
- Teamwork: Collaborative approach to working with diverse teams towards shared objectives.
- Resilience: Ability to maintain composure and bounce back from setbacks.
- Decision-making: Sound judgment and quick decision-making abilities in high-pressure situations.
- Time management: Effective prioritization and task management skills to meet deadlines.
- Attention to detail: Meticulousness in executing tasks accurately and efficiently.
- Crisis management: Ability to stay calm and focused during emergencies.
- Safety awareness: Vigilance in adhering to safety protocols and promoting a safe work environment.
- Flexibility: Adaptability to changing circumstances and willingness to learn new skills.
- Problem-solving: Proven ability to identify and address challenges effectively.
- Integrity: Commitment to upholding ethical standards and accountability.
Customer Service Representative
Circle K
Bolingbrook, IL
01.2023 - Current
- Provide exceptional customer service by greeting customers, addressing inquiries, and resolving issues to ensure a positive shopping experience.
- Assist customers with product selection, demonstrating product features, and offering recommendations to meet their needs.
- Process transactions accurately and efficiently using point-of-sale (POS) systems, handling cash, credit/debit cards, and other payment methods.
- Maintain a clean and organized store environment by restocking shelves, arranging displays, and ensuring merchandise is properly labeled.
- Handle customer complaints and escalate complex issues to management for resolution, striving to achieve customer satisfaction.
- Collaborate with team members to achieve sales targets and contribute to a positive work environment.
- Train new employees on store procedures, product knowledge, and customer service best practices to ensure they are equipped to perform their roles effectively.
- Provide ongoing supervision and support to new employees, offering guidance and feedback to facilitate their professional development.
- Adhere to company policies and procedures regarding safety, security, and compliance with regulatory requirements.
Warehouse Associate
Amazon
Bolingbrook, IL
10.2022 - 01.2023
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Received deliveries, scanned packages and updated orders in internal database.
Computer Science Intern
Sigmen
BOLINGBROOK, IL
09.2022 - 01.2023
- Utilized Microsoft Office suite, including Word, Excel, and PowerPoint, to create documents, spreadsheets, and presentations for project documentation and communication.
- Participated in team meetings, workshops, and training sessions to enhance your understanding of software development methodologies and tools.
- Assist in website maintenance tasks, including updating content, optimizing site performance, and troubleshooting technical issues.
- Proficiency in C++ language.
- Stayed updated on emerging technologies, coding best practices, and industry trends to continuously enhance your skills and contribute innovative ideas to projects.
Education
Associate of Science - Associates in Science
Joliet Junior College
Joliet, ILSkills
- Complete Mastery in Microsoft software such as Word, EXCEL, Spreadsheet
- 40 GPA in college for Computer Science
- Leadership
- Problem-solving
- Adaptability
- Communication
- Teamwork
- Time management
- Attention to detail
- Safety awareness
- Customer service
- Multitasking
- Conflict resolution
- Physical fitness
- Warehouse Operations
- Shipping and Labeling items
- Flexibility
- Decision-making
Certification
- Diploma for completing the Infantry School
- Shot expert with M4 carbine as an infantryman
- Level 1 Combatives Certified
Accomplishments
- 4.0 GPA in college while pursuing a degree in Computer Science
- Built a parking lot system using C++
- Shot expert with M4 carbine as an infantryman
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
Arabic
Limited
Timeline
Infantryman
United States Army National Guard
04.2023 - Current
Customer Service Representative
Circle K
01.2023 - Current
Warehouse Associate
Amazon
10.2022 - 01.2023
Computer Science Intern
Sigmen
09.2022 - 01.2023
Associate of Science - Associates in Science
Joliet Junior College
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