Muhammad Shaikh
Sugar Land,TX
Summary
Results-driven brand ambassador and IT technician skilled in problem-solving, collaboration, and effective communication. Experienced in executing successful promotional strategies and providing technical support, fostering relationships that drive customer loyalty and operational efficiency.
Overview
2
2
years of professional experience
Work History
IT Technician
University of Houston
Sugar Land, TX
06.2024 - Current
- Diagnosed and resolved hardware and software issues for faculty and staff.
- Configured and maintained university computer systems, ensuring optimal performance.
- Provided technical support via helpdesk system, enhancing user satisfaction.
- Assisted in the installation of network equipment and troubleshooting connectivity problems.
- Conducted training sessions for users on new technologies and software applications.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Brand Ambassador
ProSupps
Sugar Land, TX
08.2025 - Current
- Promoted brand awareness through engaging product demonstrations and consumer interactions.
- Educated potential customers on product benefits and optimal usage techniques.
- Collaborated with marketing team to enhance promotional strategies and campaigns.
- Gathered consumer feedback to inform product development and marketing initiatives.
- Developed relationships with retailers to secure better product placements and visibility.
- Executed in-store promotions, resulting in elevated customer interest and sales growth.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Costco Sampler
Club Demonstration Services at Costco
Sugar Land, TX
05.2025 - 06.2026
- Conducted product demonstrations to engage customers and enhance brand awareness.
- Maintained cleanliness and organization of sampling stations to ensure compliance with health standards.
- Collaborated with team members to optimize sampling schedules and improve operational efficiency.
- Provided feedback on customer preferences to inform product selection and promotional strategies.
- Monitored inventory levels of sampling products, ensuring timely replenishment for continuous operations.
- Assisted in training new staff on effective sampling techniques and customer interaction best practices.
Education
High School Diploma -
Stephen F. Austin
Sugar Land05-2024
Skills
- Desktop technical support
- Effective communicator
- Exceptional communication
- Customer engagement
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Help desk operations
- Remote support
- Customer support
- Hardware and software repair
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Full Professional
Timeline
Brand Ambassador
ProSupps
08.2025 - Current
Costco Sampler
Club Demonstration Services at Costco
05.2025 - 06.2026
IT Technician
University of Houston
06.2024 - Current
High School Diploma -
Stephen F. Austin