Muhammad Sultan Khan
Houston,USA
Summary
Dynamic Project Manager with extensive expertise in project and personnel management, known for leading by example and inspiring peak performance. Adept at fostering strong team relationships and executing projects flawlessly, consistently delivering complex solutions on time and within budget. Proficient in developing project scopes, maintaining comprehensive documentation, and leveraging technical skills to optimize network infrastructures. Recognized for a collaborative work style, adaptability, and a proven track record of enhancing operational efficiency through innovative network solutions and security measures.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Network Technician
Pixel Perfect Promotions
Houston, TX
05.2023 - Current
- Installed and configured network hardware, ensuring optimal performance and connectivity.
- Monitored network systems for issues, implementing solutions to maintain uptime and reliability.
- Conducted routine maintenance on networking equipment, enhancing operational efficiency and reducing downtime.
- Collaborated with cross-functional teams to troubleshoot complex network problems, improving overall service delivery.
- Analyzed network performance data, identifying trends to recommend improvements and optimize infrastructure use.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Collaborated with team members for successful implementation of large-scale network projects.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Worked with outside vendors for fiber installations and service.
- Performed necessary maintenance to support network availability.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Configured and maintained network backup and recovery procedures.
- Supported users both local and by phone with problem resolution and education.
- Participated in cross-functional teams for collaborative problem-solving, supporting efficient project completion timelines.
Project Manager
ASPENWOOD ROOFING
Houston, TX
04.2021 - Current
- Identified project needs by reviewing project objectives and schedules.
- Maintained comprehensive documentation to support project audit trail.
- Developed project plans, managed budgets, and tracked progress.
- Utilized project management software tools for efficient tracking.
- Monitored project performance metrics and reported status updates.
- Created project status presentations for delivery to customers or project personnel.
- Facilitated change management processes to address stakeholder needs.
- Focused on continuous process improvement measures.
- Established strong relationships with key business partners.
- Defined project scope, objectives, and deliverables with stakeholders.
- Prepared cost estimates for projects of varying sizes.
- Coordinated cross-functional teams for timely project delivery.
- Produced thorough, accurate and timely reports of project activities.
- Ensured quality assurance through regular testing and reviews.
- Implemented risk management strategies, mitigating potential issues.
Operations Associate
Katalyst Data Management
Houston, TX
09.2019 - 03.2021
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records with DXMobile application.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Monitored progress of variety of projects to resolve issues that arose.
- Collaborated with peers and other business areas to leverage best practices.
- Followed shipping and receiving procedures for goods and materials.
- Increased customer service success rates by quickly resolving issues.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Utilizing escalation and support processes to resolve service delivery issues.
- Coordinated support to facilitate general office operations.
- Maintained front desk to provide positive first impression.
- Collaborated with cross-functional teams to achieve objectives timely.
- Provided HR administrative assistance to management team.
- Reserved and managed meeting room availability.
- Handled incoming calls and directed callers to appropriate department or employee.
- Involved in recruitment process including reviewing applications.
- Identified internal problems and recommended solutions to upper management.
- Updated company databases, websites and customer account information.
- Provided administrative support to executives by scheduling meetings, coordinating travel, tracking expenses and generating reports.
- Developed and suggested new strategies and tactics for improvements.
- Troubleshot equipment problems, performed preventative maintenance and scheduled needed repairs.
IT Administrator
Carefully Crafted LLC
Houston, TX
10.2017 - 06.2019
- Developed a sound knowledge of LAN and Wireless connectivity.
- Managed user accounts and group policies on Active Directory.
- Troubleshooting Windows 7, 10 and MS Office suite.
- Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage.
- Good organization and project management skills with attention to details.
- Excellent priority management skills.
- Expertise: Experience with ITSM tools (SysAid, ManageEngine, ServiceNow etc.)
- Experience working in an ITIL v4 operational model.
- Experience working in a Microsoft 365 work environment (MS Teams, Sharepoint, cloud Exchange).
Service Desk Technician
Texton Global Inc.
09.2016 - 08.2017
- A pure 1st line technical support agent role, which involved broadband support over the phone and email to employees.
- Diagnosed, troubleshoot internet connectivity and network related problems.
- Logged faults and escalated tickets to 2nd and 3rd line engineers.
- Identified issues, analyzed information and provided solutions to problems.
- Logged all incidents and changes using Onyx service desk tool.
- Troubleshoot all inquiries regarding systems, hardware, software, and operator problems.
- Provided a positive service desk experience to employees.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained excellent attendance record, consistently arriving to work on time.
- Improved operations through consistent hard work and dedication.
- Skills: PC hardware troubleshooting skills.
- Proficient with Windows Win 7 operating systems and Microsoft Office.
- Formal Windows class-room training for Microsoft technologies.
- Excellent priority management skills.
Service Technician
Vodafone UK
Karachi, Sindh
01.2014 - 05.2016
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Developed preventative maintenance schedules for clients.
- Provided technical support for complex installation projects.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Installed new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Examined previously completed work for accuracy.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Provided technical support to customers over the phone and in person.
Education
Associate of Science -
DA SKBZ College
Karachi, Pakistan01-2016
Skills
- Remote Desktop
- Microsoft Office
- Problem-Solving
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Organization and Time Management
- Project Management
- Workforce training
- Data Analysis
- Vendor Sourcing
- Risk Management
- Project Planning
- Work flow planning
- Productivity Improvement
- Project development
- Contract Management
- Project tracking
- Strategic Planning
- Logistics Management
- Technical Support
- Business Analysis
- Data review
- Budget Administration
- Construction management
- Budgeting and forecasting
- Programming Languages
- Customer Relations
- Client Relations
- Budget Control
- Expense Reports
- Customer relations specialist
- Software Development Lifecycle
- International business
- Staff training and motivation
- Cost reduction and containment
- Agile Methodology
- Lean manufacturing and design
- Processes and procedures
- Network configuration
- Hardware installation
- Network troubleshooting
- Wireless networking
Accomplishments
- Achieved roofing 3 projects with in 31 days through effectively helping with coworkers.
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
Certification
- CompTIA Network+
- CompTIA
- Wide Area Network (WAN)
- Network Tech
- Network Security
PERSONAL INFORMATION
- Title: IT Support Specialist
- Driving License: Clean U.S driving license
Timeline
Network Technician
Pixel Perfect Promotions
05.2023 - Current
Project Manager
ASPENWOOD ROOFING
04.2021 - Current
Operations Associate
Katalyst Data Management
09.2019 - 03.2021
IT Administrator
Carefully Crafted LLC
10.2017 - 06.2019
Service Desk Technician
Texton Global Inc.
09.2016 - 08.2017
Service Technician
Vodafone UK
01.2014 - 05.2016
Associate of Science -
DA SKBZ College