Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Muhammad Waleed

Staten Island,NY

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Operations Dispatch LeadManaging PartnerSales AssociateSales AssociateStore Manager of Operations

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Staten Island, NY, USMorristown, NJ
Open to relocation: Yes

Salary Range

65000/yr - 200000/yr

Important To Me

Company CultureCareer advancementTeam Building / Company Retreats

Summary

Dynamic sales professional with a proven track record at CarMax, excelling in relationship building and closing deals. Adept at utilizing dispatch software and multitasking to enhance customer satisfaction. Consistently achieved sales targets through effective negotiation and follow-up skills, fostering long-term client loyalty and driving business growth.

Overview

8
8
years of professional experience

Work History

Sales Associate

Trim a Lawn Equipment
Staten Island, NY
01.2018 - 01.2020
  • Assisted customers in selecting appropriate lawn equipment based on individual needs and preferences.
  • Demonstrated proper use of tools and machinery to ensure customer safety and satisfaction.
  • Maintained organized displays and ensured products were stocked accurately on sales floor.
  • Provided knowledgeable recommendations on maintenance and repair services for lawn equipment.
  • Processed sales transactions efficiently using point-of-sale systems to enhance customer experience.
  • Resolved customer inquiries and complaints promptly, contributing to positive shopping experiences.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Store Manager of Operations

Sunoco Aplus
North East, PA
03.2020 - 03.2021
  • Oversaw daily store operations, ensuring compliance with safety and quality standards.
  • Trained and mentored staff on operational procedures and customer service excellence.
  • Managed inventory levels, optimizing stock availability to meet customer demand.
  • Implemented effective merchandising strategies to enhance product visibility and sales.
  • Developed employee schedules, ensuring adequate coverage during high-traffic periods.
  • Coordinated with vendors to maintain optimal supply chain efficiency and product assortment.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Sales Associate

Auto Outlet of PA
Philadelphia, PA
05.2021 - 08.2021
  • Collaborated with team members to achieve daily sales goals and improve overall store performance.
  • Conducted inventory checks regularly, identifying discrepancies and ensuring stock accuracy.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of automotive knowledge.

Sales Associate

CarMax
Maple Shade Township, NJ
09.2021 - 11.2023
  • Developed strong customer relationships through personalized service and follow-up communications.
  • Conducted vehicle demonstrations, highlighting features and benefits to enhance customer understanding.
  • Collaborated with finance team to streamline approval processes for vehicle purchases.
  • Analyzed market trends to identify opportunities for inventory optimization and pricing strategies.
  • Implemented customer feedback processes to improve service delivery and satisfaction levels.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Collaborated with service department to address any post-sale concerns or issues promptly and professionally.
  • Streamlined paperwork processes for faster transaction completion times, improving customer experience.
  • Consistently exceeded sales targets through effective communication and negotiation skills.
  • Managed client appointments, ensuring a smooth and efficient sales process from start to finish.

Managing Partner

Reserve and Relax Limousine.
Brooklyn, NY
12.2023 - 09.2025
  • Oversaw daily operations, ensuring timely and efficient transportation services for clients.
  • Developed strategic partnerships with local businesses to enhance service offerings and customer reach.
  • Implemented cost-control measures, optimizing budgeting processes and improving profitability.
  • Managed a team of chauffeurs, providing training and performance feedback to ensure high service standards.
  • Streamlined scheduling processes using advanced dispatch software to improve operational efficiency.
  • Cultivated strong client relationships, enhancing customer satisfaction through personalized service experiences.
  • Increased client base by implementing effective marketing strategies and fostering long-term relationships.
  • Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.

Operations Dispatch Lead

EmpireCLS
Secaucus, NJ
09.2025 - 03.2026
  • Coordinated daily dispatch operations to ensure timely vehicle assignments.
  • Optimized routing processes to enhance efficiency of transportation services.
  • Managed communication between drivers and clients to resolve issues promptly.
  • Trained and mentored new dispatch staff on operational protocols and systems.
  • Maximized resource utilization by optimizing vehicle allocation and route planning.
  • Managed staff scheduling to ensure adequate coverage during peak hours and minimize overtime costs.

Education

BBA -

College of Staten Island
Staten Island, NY
05.2026

High School Diploma -

Susan E Wagner Highschool
Staten Island, NY

Skills

Dispatch software

Multitasking proficiency

Workload prioritization

Staff training and development

Strong negotiation

Goal oriented

Closing deals

Customer service

Follow-up skills

Relationship building

Friendly and enthusiastic

Team collaboration

Email and telephone etiquette

Lead follow up

Issue resolution

Timeline

Operations Dispatch Lead

EmpireCLS
09.2025 - 03.2026

Managing Partner

Reserve and Relax Limousine.
12.2023 - 09.2025

Sales Associate

CarMax
09.2021 - 11.2023

Sales Associate

Auto Outlet of PA
05.2021 - 08.2021

Store Manager of Operations

Sunoco Aplus
03.2020 - 03.2021

Sales Associate

Trim a Lawn Equipment
01.2018 - 01.2020

BBA -

College of Staten Island

High School Diploma -

Susan E Wagner Highschool

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