Yamica Drayton
2002 Amber Leaf Pl,MD
Summary
Well organized and detail oriented with experience in office support and data entry and customer billing. Computer skills include MS Word, Excel, FileMaker Pro, Photoshop, Access, Outlook and PowerPoint. Self-motivated employee who performs diligently to accomplish business goals. Able to learn new skills quickly and effectively. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Sales Associate
Bath & Body Works
Waldorf, MD
09.2024 - Current
- Delivered exceptional customer service, enhancing shopping experiences and fostering brand loyalty.
- Assisted in inventory management, ensuring product availability and accurate stock levels.
- Maintained visual merchandising standards, promoting product features and driving sales engagement.
- Trained new sales associates on operational procedures and customer interaction techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Front Office Manager
Giant Food Stores
Waldorf, MD
01.2025 - 01.2026
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Coached employees through day-to-day work and complex problems.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
Dispatcher
WAMATA
Hyattsville, MD
12.2023 - 11.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
Warehouse Clerk
Nordstrom
Upper Marlboro, MD
08.2018 - 01.2023
- Operated warehouse management systems to track inventory and streamline order fulfillment.
- Coordinated shipping schedules to ensure timely delivery of merchandise to retail locations.
- Assisted in training new staff on safety protocols and operational procedures for efficiency.
- Monitored stock levels, conducting regular audits to maintain accurate inventory records.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
Mail Clerk
United States Postal Service
Merrifield, VA
11.2012 - 11.2017
- Process various mail and packages on the Distribution Placement System
- Receive incoming and outgoing mail parcels while labeling, stamping incoming mail and packages
- Providing customer support while handling various office tasks.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
Substitute Teacher
Benjamin Stoddert Middle. School
Temple Hills, MD
05.2010 - 09.2015
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
Communications Administrative Assistant
SPARKS/ Kastle Systems
11.2012 - 03.2014
- Maintained all billing records and invoice for the Department
- Worked with various computer systems such as Microsoft Word, Outlook, Excel, Great Plains
- Tracked, filed, and monitored various security reports for the Department
- Managed the Fleet Program
- Worked with various credit card companies and provided invoice payment information for credit card billing statements
- Assisted the Executive Director in preparing correspondence reports, charts, graphs, and special notice reports communicating information about the Fleet Management Program
- Worked with various vendors such as Verizon Communications and Comcast Cable Communications in ordering telephone and other communications products for the security firm
- Provided assistance in all other phases of office assistance as requested.
Legal Instrument Examiner
Department of Corrections
02.2007 - 11.2013
- Provide numerous inmate record keeping functions of technical nature involving commitment papers
- Receive, review, and verify commitment papers
- Compute a variety of sentence detail, short-term release dates
- Maintain an official record for each inmate and ensures information is posted in the Jail and Community Correctional Systems (JACCS)
- Review daily statistical recordation and JACCS system data for quality controls
- Prepare correspondence from the records office to relatives of inmates, law enforcement agencies, the courts, etc., related to sentence, records, and related questions
- Maintain a reference library of legal publications, court decisions, appellate court opinions, and other related materials
- Provide assistance and guidance to other employees on various administrative matters.
Clerical Assistant
Department of Corrections
02.2005 - 02.2007
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
Education
High School Diploma -
Crossland High School
Camp Springs, MD06.1996
Skills
- Customer Service
- Critical Thinking
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Microsoft Office Suite
- Administrative skills
- Data entry
- Records management
- Administrative support
- Inventory control
City
Waldorf
State
MD
Zip
20602
Street
2002 Amber Leaf Pl
Timeline
Front Office Manager
Giant Food Stores
01.2025 - 01.2026
Sales Associate
Bath & Body Works
09.2024 - Current
Dispatcher
WAMATA
12.2023 - 11.2025
Warehouse Clerk
Nordstrom
08.2018 - 01.2023
Mail Clerk
United States Postal Service
11.2012 - 11.2017
Communications Administrative Assistant
SPARKS/ Kastle Systems
11.2012 - 03.2014
Substitute Teacher
Benjamin Stoddert Middle. School
05.2010 - 09.2015
Legal Instrument Examiner
Department of Corrections
02.2007 - 11.2013
Clerical Assistant
Department of Corrections
02.2005 - 02.2007
High School Diploma -
Crossland High School