Muhammad Ihsan Ullah Khan
New York,NY
Summary
Proven Store Manager of Operations with a track record of boosting sales by 70% at Pashtoon Gyro Corp through strategic promotions and exceptional customer service. Skilled in time management and team collaboration, adept at enhancing guest relations and operational efficiency. Excelled in fast-paced environments, ensuring standout guest experiences across various roles. Energetic and reliable individual with positive attitude and excellent teamwork skills. Possesses strong understanding of maintaining cleanliness and organization in fast-paced environments, ensuring tables are promptly cleared and reset. Committed to providing exceptional support to team, enhancing overall dining experiences for guests.
Overview
2
2
years of professional experience
Work History
Busser/
Rosie O’grady’s
New York, NY
10.2023 - 06.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
Western Union Agent Cashier
Phone City
2153 Bath Ave Brooklyn
08.2023 - 12.2023
- Mitigated potential risks by adhering to strict anti-fraud measures, such as monitoring unusual activity patterns or reporting suspicious transactions to supervisors.
- Delivered exceptional customer service experiences, resolving any concerns quickly while remaining professional and empathetic.
- Demonstrated flexibility in adapting to changing business needs or priorities while maintaining a consistent level of performance under pressure.
- Expedited high-volume periods by efficiently managing multiple tasks simultaneously without sacrificing attention to detail or quality of service provided.
- Developed an expert knowledge of Western Union products and services to confidently answer customer questions accurately and efficiently.
- Managed daily reconciliation activities thoroughly, ensuring all transactions were accurately documented and accounted for.
Banquet Server
Manhattan Manor
New York, NY
01.2023 - 07.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Provided friendly, courteous service to create memorable moments for guests.
Store Manager of Operations
Pashtoon Gyro Corp
Brooklyn, NY
03.2022 - 02.2023
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Increased sales by 70% with special displays and promotions.
Education
Associate Of Business Administration - Business Administration
CUNY Kingsborough
New York, NYSkills
- Time Management
- Cleaning and sanitizing
- Table Bussing
- Team Collaboration
- Food Running
- Efficient Table Clearing
- Guest Relations
- Equipment Operation
Languages
Urdu
Native or Bilingual
English
Full Professional
Timeline
Busser/
Rosie O’grady’s
10.2023 - 06.2024
Western Union Agent Cashier
Phone City
08.2023 - 12.2023
Banquet Server
Manhattan Manor
01.2023 - 07.2023
Store Manager of Operations
Pashtoon Gyro Corp
03.2022 - 02.2023
Associate Of Business Administration - Business Administration
CUNY Kingsborough