Muhammad Mudassar Iqbal
Seattle
Summary
Motivated professional with a strong background in retail and customer service, skilled in leading teams to achieve targets during peak hours. Demonstrates effective conflict resolution and customer engagement, contributing to enhanced satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Eddie Bauer
Tukwila
07.2024 - 04.2026
- Managed daily store operations, focusing on customer service, inventory management, and staff scheduling.
- Supervised team and delivered ongoing training to enhance customer satisfaction.
- Supported leadership during peak business hours by motivating staff to exceed performance targets.
- Collaborated with the store manager on sales strategies and promotional events.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Managed daily cash handling processes and resolved discrepancies.
- Conducted regular team meetings to communicate updates and expectations clearly.
Loss Prevention Specialist
Ross Dress for Less
Burien
10.2023 - 07.2024
- Trained staff on loss prevention techniques and procedures.
- Collaborated with management to develop loss prevention strategies.
- Monitored surveillance cameras to identify and respond to suspicious activity.
- Monitored store activities to deter theft and minimize loss.
- Engaged with customers to foster a secure shopping environment.
Assistant Store Manager
Buy Buy Baby
Tukwila
09.2022 - 07.2023
- Managed daily store operations and staff scheduling to ensure efficient workflow.
- Collaborated with store manager to develop sales strategies and coordinate promotional events.
- Implemented visual merchandising strategies that improved product visibility and customer engagement.
- Trained and mentored new employees on company policies and procedures.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
Specimen Processor
Quest Diagnostics
Seattle
07.2021 - 10.2022
- Labeled and numbered specimens to ensure precise recordkeeping and facilitate blind testing.
- Examined specimens to ensure compliance with quality control standards, verifying their adequacy and appropriateness.
- Captured and updated client and specimen data electronically, enhancing accuracy of records.
- Recorded patient data in patient database.
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
Service Experience Representative
Nordstrom
Tukwila
09.2018 - 12.2021
- Provided excellent services for customers by engaging with and solving their issues issues.
- Replenished shelves to maintain adequate merchandise levels.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Trained new employees in procedures and policies in order to maximize team performance.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Dispatched drivers to meet daily delivery needs for company customers.
Security Officer
Allied Universal Security Services
Seattle
02.2021 - 06.2021
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured doors in office and main building.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
Volunteer
Highline Schools Foundation
Burien
09.2019 - 01.2020
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
- Assisted teachers with lesson preparation and curriculum implementation.
Internship Student
National Aeronautic and Space Administration
Tukwila
06.2019 - 06.2019
- Organized information for use by team members in data analytics and reports.
- Implemented and tested enhancement feature requests to improve product functionality and extend performance.
Education
Associate of Arts - Information Technology
Highline College
DesMoines, WA06-2022
High School Diploma -
Highline High School
Burien, WA06-2020
Skills
- Customer service
- Shipping and receiving
- Microsoft Office proficiency
- Conflict resolution
- Data evaluation
- Product organization
- High-energy attitude
- Independent judgment
- Team management
- Creative mindset
- Ability to work under pressure
- Interpretation skills
- Communication skills
- Critical thinking
- Specimen processing
- Clinical laboratory experience
- Interpersonal communication
- Disease specialization
- Relationship building
- Data management
- Organizational skills
Education and Training
other,other
Languages
- English
- Hindi
- Punjabi
- Urdu
Timeline
Assistant Store Manager
Eddie Bauer
07.2024 - 04.2026
Loss Prevention Specialist
Ross Dress for Less
10.2023 - 07.2024
Assistant Store Manager
Buy Buy Baby
09.2022 - 07.2023
Specimen Processor
Quest Diagnostics
07.2021 - 10.2022
Security Officer
Allied Universal Security Services
02.2021 - 06.2021
Volunteer
Highline Schools Foundation
09.2019 - 01.2020
Internship Student
National Aeronautic and Space Administration
06.2019 - 06.2019
Service Experience Representative
Nordstrom
09.2018 - 12.2021
Associate of Arts - Information Technology
Highline College
High School Diploma -
Highline High School