Muhammad Zillur Haider Arefin
Jamaica,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager
Texas Hot Chicken & Wings
02.2024 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Assistant General Manager
Seagull Hotels Ltd
04.2019 - 03.2022
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
Manager, Operations (Pre-opening Contract)
Grand Palace Hotel And Resort
02.2018 - 07.2018
Owner
Gangchil Catering House
08.2008 - 06.2013
Manager, Food and Beverage
Hotel Sea Palace (Three star)
03.2005 - 12.2008
Head Bar man and DJ
Crown Resorts Hotel (Four Star)
01.2002 - 12.2002
Education
Diploma - Hotel Management
College of Tourism and Hotel Management
Hospitality Management - Hospitality Management
American Hotel and Motel Association (AHMA)
Bachelor of Arts (BA) -
Government Jagannath University College
Skills
- NYC Qualifying certificate in Food Protection (24-10225CL)
Team Leadership
Verbal and written communication
Complex Problem-Solving
Staff Management
Time Management
Project Management
Sales Techniques
Financial Management
References
- Daiyan Diganto, Liberty Tax, 147-20 Hillside Avenue, Jamaica, NY, 11435, 1(718) 297-3500, 1(917) 617-0339, DigantoLibertyTax@gmail.com
- Courtney Broad, Jake's 58 (Hotel & Casino), Housekeeping Manager, 3635 Express Drive North, Islandia, NY, 11749, 1(631) 232-3000 Ext. 6014, CBroad@Srotbgaming.com
Certification
- Licensed (Food Protection)- 24-1025CL
Timeline
Manager
Texas Hot Chicken & Wings
02.2024 - 04.2024
Assistant General Manager
Seagull Hotels Ltd
04.2019 - 03.2022
Manager, Operations (Pre-opening Contract)
Grand Palace Hotel And Resort
02.2018 - 07.2018
Owner
Gangchil Catering House
08.2008 - 06.2013
Manager, Food and Beverage
Hotel Sea Palace (Three star)
03.2005 - 12.2008
Head Bar man and DJ
Crown Resorts Hotel (Four Star)
01.2002 - 12.2002
Diploma - Hotel Management
College of Tourism and Hotel Management
Hospitality Management - Hospitality Management
American Hotel and Motel Association (AHMA)
Bachelor of Arts (BA) -
Government Jagannath University College
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