MUHAN MAXINE ZHENG
Long Island
Summary
Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager, Customer Experience
Cotti Coffee
10.2024 - Current
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Improved customer satisfaction ratings by implementing new training programs for staff.
Store Manager
Ten One Teahouse
02.2024 - 09.2024
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of registered funds
- Interviewed and hired prospective employees according to team needs
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
Store Manager
GongCha
09.2022 - 10.2023
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Stocked and organized products in storage spaces and retail shelves
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
Product Marketing Manager
HeyTea
06.2020 - 06.2022
- Conducted competitor analysis to identify opportunities for growth in existing markets
- Cultivated relationships with key stakeholders within the industry to gain insights into customer needs
- Developed comprehensive marketing plans to launch new products and increase market share
- Monitored competitive landscape and made recommendations for competitive positioning and differentiation
- Developed pricing strategies that maximized profitability while maintaining competitive market positioning
- Generated promotional materials, including brochures and videos aimed at driving demand for products
E-Commerce Intern
Alibaba Group
01.2020 - 06.2020
- Assisted with online advertising campaigns such as Google AdWords and Facebook Ads
- Managed customer service inquiries via phone, email, and social media platforms
- Developed and implemented marketing strategies to increase online sales of products
- Researched current industry trends to inform product development decisions
- Analyzed website data to identify trends and potential areas for improvement
- Developed an understanding of SEO principles to improve website rankings on search engines
Education
High School Diploma -
Orange County Christian School
Anaheim06.2021
Skills
- Personnel development
- Team Development
- Customer Service Management
- Competitor Monitoring
- Project Management
- Risk Management
Certification
LVMH Branding Certifications
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Operations Manager, Customer Experience
Cotti Coffee
10.2024 - Current
Store Manager
Ten One Teahouse
02.2024 - 09.2024
Store Manager
GongCha
09.2022 - 10.2023
Product Marketing Manager
HeyTea
06.2020 - 06.2022
E-Commerce Intern
Alibaba Group
01.2020 - 06.2020
High School Diploma -
Orange County Christian School
Similar Profiles
Qinglai YangQinglai Yang
Store Manager at Cotti CoffeeStore Manager at Cotti Coffee
Jia Wen YanJia Wen Yan
Coffee Master at Cotti coffeeCoffee Master at Cotti coffee
HUI XIN TEOWHUI XIN TEOW
Barista at Cotti CoffeeBarista at Cotti Coffee