Muhanad Harran
Rancho Cordova,CA
Summary
Experienced Shift Lead with a proven track record of enhancing team performance and operational efficiency in fast-paced environments. Skilled in leading by example to promote a culture of excellence and accountability. Adept at problem-solving and implementing strategies to meet company objectives while maintaining high customer satisfaction. Eager to leverage expertise in employee training and team motivation to contribute to the success of a dynamic team.
Overview
6
6
years of professional experience
Work History
Shift Lead
Leatherby's Family Creamery
Folsom, CA
03.2023 - Current
- Ensured adherence to company policies, creating a consistent customer experience across all shifts.
- Smoothly managed shift transitions, supervising staff to maintain operational efficiency.
- Analyzed daily sales reports to monitor and address financial performance metrics effectively.
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Performed opening and closing procedures such as setting alarm systems and counting money.
Student Assistant
Covered California
Sacramento, CA
12.2024 - 03.2025
- Supported HR consultants in application screening, redacting PII for thousands of applications.
- Executed I-9 verification for newly onboarded employees.
Performed telework audits to ensure alignment of job titles and division branches. - Assisted personnel specialists in filing documents for 1,400 Covered California employees.
- Participated in weekly team meetings to enhance collaboration.
- Contributed to Minimum Qualification reviews, ensuring compliance standards were met.
- Assisted with Promotion in Place reviews to support employee advancement.
- Served as a front desk attendant, providing excellent customer service.
Sales Associate
Zumiez
Folsom, CA
11.2022 - 06.2024
- Guided customers in product selection, offering personalized sizing and styling advice to enhance shopping experience.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Demonstrated product features and benefits for customers' needs.
- Performed hourly check-ins with staff to review sales statistics.
- Performed daily inventory counts for high-priced items.
Server
Soho Sushi Bar & Deli
Rancho Cordova, CA
02.2021 - 01.2023
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
Crew Member
McDonald's
Sacramento, CA
06.2019 - 01.2021
- Assisted in the preparation of food items such as sandwiches, salads and desserts.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
Bachelor of Arts - Communication Studies
California State University - Sacramento
Sacramento, CA12-2024
Skills
- Team Leadership
- Customer Service Excellence
- Problem Resolution
- Effective Communication
- Time Management
Accomplishments
- Dean's List
- Employee of the Month
Languages
English
Native/ Bilingual
Arabic
Limited
Spanish
Elementary
References
References available upon request.
Timeline
Student Assistant
Covered California
12.2024 - 03.2025
Shift Lead
Leatherby's Family Creamery
03.2023 - Current
Sales Associate
Zumiez
11.2022 - 06.2024
Server
Soho Sushi Bar & Deli
02.2021 - 01.2023
Crew Member
McDonald's
06.2019 - 01.2021
Bachelor of Arts - Communication Studies
California State University - Sacramento
Similar Profiles
Emma MessengerEmma Messenger
Ice Cream Server/Restaurant Hostess at Leatherby's Family CreameryIce Cream Server/Restaurant Hostess at Leatherby's Family Creamery
Leslie MohammedLeslie Mohammed
General Manager at Leatherby's family CreameryGeneral Manager at Leatherby's family Creamery
Alyhk BaraquioAlyhk Baraquio
Dispensing Captain, Server at Leatherby's Family CreameryDispensing Captain, Server at Leatherby's Family Creamery